GDPR (General Data Protection Regulation) and Physitrack

‍

The GDPR is in place to protect personal information in the ever-increasing digital world that we live in. There are various  video summaries available on YouTube to explain how GDPR might affect your practice.

Any company or organisation who handles or processes data about individuals associated with goods or services used within the EU must comply with GDPR.

Here at Physitrack, the protection of our customers' data, including all client data is paramount. Below, we describe how Physitrack complies with all 7 pillars set out by the GDPR. If you have any questions, please feel free to contact us using the link above.

‍

Consent

In obtaining consent for data use, companies cannot use indecipherable terms and conditions filled with legalese. It must be as easy to withdraw consent as to give it.

Physitrack's Terms of Service and Privacy Policy are written in clear English and divided into logical chunks. A practitioner can remove any client at any time, and remove their own account at any time as well.

‍

Breach Notification

In the event of a data breach, data processors have to notify their controllers and customers of any risk within 72 hours.

Physitrack has a communications infrastructure in place which will let us quickly communicate information in the event of a data breach.

‍

Right to Access

Data Subjects have the right to obtain confirmation from the Data Controller of how their personal data is being processed by the Data Controller. On demand, the Data Controller should provide an electronic copy of personal data to Data Subjects at no charge.

At any time, practitioners can download their client information as easy to use spreadsheets. Further, information on how data is being processed is set forth in the Terms of Service and Privacy Policy referenced above.

‍

Right to be forgotten

When data is no longer relevant to its original purpose, Data Subjects can request the Data Controller to erase their personal data and cease its dissemination.

• If you are a healthcare practitioner, you can remove any patient at any time, as well as remove your own Physitrack account.
• If you are a patient, you can request that your healthcare practitioner remove your data from their Physitrack account.

Data Portability

Allow individuals to obtain and reuse their personal data for their own purposes by transferring it across different IT environments.

A practitioner can quickly export all of a client's data for re-use in other applications.

‍

Privacy by Design

Inclusion of data protection from the onset of the system's design, with the implementation of appropriate technical and infrastructural measures.

Physitrack is tested regularly for various security vulnerabilities, both during development, where static analysis algorithms check code before it is checked into our continuous integration pipeline, and on our production systems, where weekly scans are conducted for (among others) OWASP-10 vulnerabilities.

‍

Data Protection Officer (DPO)

Physitrack's DPO is Breht McConville. He can be reached at  dpo@physitrack.com

Physitrack is registered with the UK Information Commissioner's Office (ICO) under number ZA396165.

Diversity Statement

‍

At Physitrack, we are all different. And that’s our greatest strength. We draw on the differences in who we are, where we live, what we have experienced, and how we think. In order to build solutions that serve everyone - we believe in including everyone.

Our company and team are committed to creating and managing an environment of inclusion, and one that always strives to be inclusive of people of all genders, colours, cultures and religions.

Physitrack is a diverse company with customers in over 100 countries around the world. Our team of Physitrack collaborators is diverse and spans more than 10 nationalities, with representatives of various cultures, sexual orientations and ethnic backgrounds.

For our exercise library, which we film in England, we cast the most suitable models and athletes for the specialties that we need, and this process is independent of gender, sexual orientation, ethnic background and skin color.

Our online coaches include active and inactive professional athletes, professional dancers, choreographers, war veterans, all with unique onscreen performance skills. With the diversity of these models we want to offer you the clearest exercise performance and on screen guidance you can find.

Data Retention Policy

‍

1. Introduction

‍

1.1 This policy sets out the policies and procedures of Physitrack Limited (the "company") with respect to the retention, archiving and deletion of data, whether in hard copy or digital form, and including personal data.

1.2 The company is subject to a range of statutory obligations in relation to the retention of data. On the one hand, the company is obliged to retain some classes of data for a minimum period. On the other hand, it is a fundamental principle of data protection law that personal data should be only retained for so long as required. Moreover, the retention of some classes of data may represent an unnecessary security risk. For these reasons, the company recognises the importance of formulating clear and specific policies in relation to data retention.

‍

2. Definitions

‍

2.1 In this policy:

(a) "appointed person" means the individual primarily responsible for handling data retention, archiving and deletion by the company, being the data protection officer of the company;

(b) "data controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

(c) "data processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

(d) "data subject" means an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

(e) "deletion" means the permanent and irreversible deletion of data from all relevant databases and storage media in the possession or control of the company including, where necessary to ensure the deletion of the data, the destruction of the relevant storage media; and

(f) "personal data" means any information relating to a data subject.

‍

3. Data retention, archiving and deletion

‍

3.1 The company must archive and delete data in its possession and/or control in accordance with schedule 1 (Data retention periods), save as set out in this section 3.

3.2 Notwithstanding the archiving rules set out in this policy, the company may retain non-archived copies of data to the extent that the data is reasonably required in non-archived form for:

(a) the fulfillment of any legal or contractual obligations of the company; and/or

(b) the establishment, exercise or defence of any legal claims.

3.3 The company must not delete data to the extent that:

(a) the company has a legal obligation to retain the data;

(b) the company has a contractual obligation to retain the data (providing that such contractual obligation is not overridden by any legal obligation to delete the data); and/or

(c) the retention of the data is reasonably required for the establishment, exercise or defence of any legal claims (providing that such requirement is not overridden by any legal obligation to delete the data).

‍

4. Default archiving and deletion methods

‍

4.1 Data must be archived by the company specify methods, save to the extent that specific archiving methods are provided for in schedule 1 (Data retention periods).

4.2 Data must be deleted by the company specify methods, save to the extent that specific deletion methods are provided for in schedule 1 (Data retention periods).

‍

5. Reviewing and updating this policy

‍

5.1 The appointed person shall be responsible for reviewing and updating this policy.

5.2 This policy must be reviewed and, if appropriate, updated annually on or around 1 July.

5.3 This policy must also be reviewed and updated on an ad hoc basis if reasonably necessary to ensure:

(a) the compliance of the company with applicable law, codes of conduct or industry best practice;

(b) the security of data stored and processed by the company; or

(c) the protection of the reputation of the company.

5.4 The following matters must be considered as part of each review of this policy:

(a) changes to the legal and regulatory environment;

(b) changes to any codes of conduct to which the company subscribes;

(c) developments in industry best practice;

(d) any new data collected by the company;

(e) any new data processing activities undertaken by the company; and

(f) any security incidents affecting the company.

‍

SCHEDULE 1 (DATA RETENTION PERIODS)

‍

1. Introduction

‍

1.1 This schedule 1 sets out the methods to be used by the company when archiving and deleting data and the periods during which data must be archived and deleted by the company.

1.2 If a data record falls under more than one section of this schedule 1, then the earlier section shall take precedence over the later section, unless the record constitutes a duplicate copy of data that is separately governed by the earlier section.

2. Customer data: retention, archiving and deletion

‍

2.1 In this policy, "customer data" means all customer relationship management records relating to the customers of the company, including customer identity details, customer identity evidence and customer contact details.

2.2 Customer data is stored by the company in the following databases: for each geographical data centre where Physitrack application data is stored, Customer data will be stored in SQL-based database management systems, configured in a high-availability pattern..

2.3 Customer data must be archived daily.

2.4 Customer data must be deleted:

(a) not less than 8 years following the archiving of the data; and

(b) not more than 9 years following that event, subject to subsection 3.3 of the main body of this policy.

2.5 Customer data must be deleted by deleting the backups from the storage medium.

‍

Cookie Policy

‍

1. Introduction

‍

1.1 Physitrack uses cookies.

1.2 Insofar as those cookies are not strictly necessary for the provision of our website and platform, we will ask you to consent to our use of cookies when you first visit our website.

‍

2. About cookies

‍

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

‍

3. Cookies that we use

‍

3.1 We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

(b) personalisation - we use cookies to store information about your preferences and to personalise our website for you;

(c) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; and

(d) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

‍

4. Cookies used by our service providers

‍

4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

4.2 We use Embedly to show instruction and demonstration videos. This service uses cookies for tracking which instruction and/or demonstration videos were viewed. You can view the privacy policy of this service provider at https://embed.ly/legal/privacy. The relevant cookie is: em_cdn_uid.

4.3 We use Vimeo to show instruction and demonstration videos. This service uses cookies for tracking which instruction and/or demonstration videos were viewed. You can view the privacy policy of this service provider at https://vimeo.com/privacy. The relevant cookie is: vuid.

4.4 We use Helpscout to host our support documentation. This service uses cookies for tracking which documentation was viewed. You can view the privacy policy of this service provider at https://www.helpscout.com/company/legal/privacy/. The relevant cookie is: PLAY_SESSION.

‍

5. Managing cookies

‍

5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

5.2 Blocking all cookies will have a negative impact upon the usability of many web-based applications.

5.3 If you block cookies, you will not be able to use our platform.

‍

6. Our details

‍

6.1 This website is owned and operated by Physitrack Limited.

6.2 We are registered in England and Wales under registration number 8106661, and our registered office is at Bastion House, 6th Floor, 140 London Wall, London EC2Y 5DN, United Kingdom.

6.3 You can contact us by email, using support@physitrack.com.

‍

‍

Privacy Policy

Terms of Service

‍

1 - Introduction

‍

1. These Terms of Service apply to the use of Physitrack’s Service (as defined below). By using the Service, you agree to the Terms of Service and enter into an agreement with Physitrack (hereinafter “Agreement”). If you do not wish to agree to the Terms of Service, you cannot use the Service.

2. Physitrack PLC is a company established and existing under the laws of The United Kingdom, having its registered office at Bastion House, 6th Floor, 140 London Wall, London, EC2Y 5DN and active on the website of Physitrack (hereinafter “Website”). It is registered for VAT under VAT number GB 183 6396 73.

3. We advise you to read these Terms of Service carefully so that you are aware of your rights and responsibilities when using Physitrack’s Service. Questions about the Terms of Service should be sent to support@physitrack.com.

‍

2 - General

‍

1. These Terms of Service apply, to the exclusion of your terms and conditions, to all agreements between you and Physitrack and every use made of the Service via your Account.

2. Physitrack reserves the right to amend or supplement these Terms of Service at any time by posting an updated set of terms and conditions to the Website. The amended or supplemented Terms of Service will be brought to your attention by email to the address registered with your Account and by notice on the Website before the date on which such updated terms and conditions are due to come into effect. If you continue to use the Service after that date, you irrevocably accept the amended or supplemented Terms of Service. If you do not agree to the amended or supplemented Terms of Service, your only option is to terminate the Agreement in accordance with article 9.

3. Any additions to and/or deviations from these Terms of Service whether on a temporary or permanent basis are only valid when confirmed in writing by Physitrack acting by an authorized officer such as a director or senior manager.

‍

3 - Service and availability

‍

1. Physitrack has developed a platform, called Physitrack, which enables healthcare providers to manage home exercise programs for their patients, including management of the patients’ compliance with the exercise program and the exchange of exercise program templates with other clients of Physitrack (hereinafter “Platform”). The Platform is made accessible by Physitrack through the Website (hereinafter “Service”). To obtain access to the Service, you must have a registered account (hereinafter “Account”).

2. Subject to your full and continued compliance with all obligations pursuant to these Terms of Service, Physitrack grants you a limited, personal, revocable, non-exclusive, non-sub-licensable and non-transferable right to use the Service, including the Platform for the above purposes (but not further or otherwise).  

3. Physitrack will make reasonable efforts to provide the Service with due care. You accept that the Service, including the Platform, only contains the functionalities and other characteristics as described in the current documentation as set out at the moment of your use (“as is” and “as available”). Each and every use of the Service is at your own risk and responsibility. Physitrack does not warrant that the provision of the Service will be uninterrupted or error-free and Physitrack does not accept responsibility for any part of the service provision infrastructure (including without limitation the internet) which is outside its reasonable control.

4. Physitrack is at all times entitled, without in any way becoming liable to you:

- to make procedural and technical alterations and/or improvements to the Platform and/or the Service; and

- to temporarily discontinue or limit the Service or your Account if, in its view, this is necessary, for example for purposes of preventive, corrective or adaptive maintenance. Physitrack will notify you of the temporary unavailability or restricted use of the Service insofar and as soon as reasonably possible.

‍

4 - Account

‍

1. To use the Service, you must create an Account by following the registration process on the Website.

2. Upon registration of the Account you will set your user name and unique password (together “identifiers”) in order to obtain access to the Account. You are responsible for keeping the identifiers secret. As soon as you know or have reason to suspect that the identifiers are no longer secret, or that the Account is being abused, you must notify Physitrack immediately and take all necessary steps to prevent unauthorized access including changing relevant identifiers and taking other security measures as recommended by your infrastructure provider.

3. You are not permitted to:

- provide information during registration that is not accurate, complete and up-to-date;

- create more than one Account;

- create an Account for another natural person or legal entity;

- share an Account or in any other way provide access to the Account to another natural person or legal entity; or

- create an Account if you are younger than 18 years of age.

4. In the case of a patient, you may download from the Service your exercise programs and account details strictly for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.  

5. In the case of the healthcare provider, you may download from the Service your patient’s exercise program and compliance history strictly for the purpose of maintaining your patient’s records and must not sell, redistribute or use for any other purpose. You may not use any means for the export and/or download of your patient’s exercise program and compliance history, other than the means expressly provided for such purpose by Physitrack.  

6. Physitrack offers students following a Health Sciences degree (e.g. Physiotherapy, Exercise Physiology, Occupational Therapy, Chiropractic a.o.) complimentary access to Physitrack for the duration of their Bachelor's degree + 1 year. The maximum number of years of complimentary access is 5 years. At the time of subscribing to Physitrack students are required to select their affiliated University or College and enter their unique student ID number and expected year of graduation. When the complimentary subscription expires students can either change to a paid subscription or cancel their subscription.

Physitrack reserves the right to cancel complimentary students subscriptions where those subscriptions were obtained using incorrect or false information.

‍

5 - Your obligations  

‍

1. In using the Service, you are not permitted to perform any acts as listed below: - make content (including all information, data or material such as exercise programs (hereinafter “Content”)) available which, at the discretion of Physitrack, is discriminatory or is otherwise deemed hurtful, offensive or inappropriate; - deal with personal data, other than in compliance with applicable law; - make Content available which contains viruses, Trojan horses, worms, bots or other software which can cause any interference, loss or damage to the Platform or any data or make it unusable or inaccessible or delete it, or which can appropriate it or which is intended to circumvent technical protection measures of the Service, the Platform and/or the computer systems of Physitrack; - make Content available which is directed at individuals (including patients) younger than 18 years of age, unless there is prior consent of the parents or guardians of such individuals; - make or transmit any unwanted or unsolicited material or Content (spam); - make Content available which could prejudice the interests and reputation of Physitrack.

2. Physitrack reserves the right, without prior notice, to abridge, alter, refuse and/or remove any Content in its absolute discretion and liability.

3. In the case of the healthcare provider, you may not create home exercise programs for more patients than agreed upon for your Account. The applicable limitation on the number of patients will be mentioned on the Website prior to the conclusion of the Agreement.

4. Breaches of this article 5 may lead to suspension or termination of the right to use the Service and Physitrack shall in any case be able to claim full damages for any breach of this article 5.

‍

6 - Privacy

‍

1. If you are a patient, by using the Service, both you and your healthcare provider may provide Physitrack with contact information and medical information about you. If you are a healthcare provider, by using the Service, both you and your patients may provide Physitrack with contact and other information about you. Physitrack solely uses this data for administrative and research purposes related to providing a stable and reliable Service to patients and healthcare providers and will observe the Data Protection Act and Australian privacy laws in relation to the provision of this information and any relevant rules and, where applicable, codes of practice relating to medical records as required by law. Our Privacy Policy set out on the Website shall apply to you and your use of the Service. You consent to the use, disclosure and keeping of your information in accordance with our Privacy Policy.

2. If you are a healthcare provider, you accept and agree that you are responsible for
compliance with all applicable privacy legislation as the healthcare provider to the patient and no acts or omissions by Physitrack shall relieve you of your obligations. Under the Data Protection Act, Physitrack acts as a data processor only pursuant to the Data Protection Act and you remain the data controller in respect of all data processed using the Service. Physitrack shall only process personal data insofar as is necessary for the performance of the agreement with the healthcare provider and her instructions in writing, unless Physitrack is required by law to process personal data outside this scope or if the patient has given his
consent for such processing to Physitrack. In respect of the Processing of Personal Data as referred to in this provision, Physitrack and the healthcare provider may conclude a Processor Agreement. In certain circumstances Physitrack may also process your personal data for its own purposes as specified in the Privacy Policy set out on this Website. Pursuant to the above-mentioned privacy legislation, you may have access obligations towards your patients, such as an obligation to provide information, and to allow inspection, correction, retention and removal of patient personal data. You are fully and exclusively responsible for ensuring compliance with these obligations; including taking regular back-ups of patient information in a form required by relevant legislation, rules and code of practice that apply to you as a healthcare provider. Physitrack shall provide its reasonable assistance to the healthcare provider to comply with requests of patients regarding their personal data. Insofar as consent of the patient is necessary, you will be responsible for obtaining such consent.

3. Physitrack shall use its best efforts to keep the personal data received from the healthcare provider strictly confidential and to implement appropriate technical and organisational measures to protect personal data against any form of unlawful and/or unauthorised personal data processing. Physitrack shall provide its reasonable assistance to the healthcare provider, in order for the health care provider to comply with its obligations regarding the evaluation of the effectiveness of security measures, the security of personal data, and notifications of a data breach.

‍

7 - Payment

‍

1. If you are a patient, there are no fees payable to Physitrack for using the Service, other than any fee applicable to downloading any applications from any app store.

2. If you are a healthcare provider, you shall pay to Physitrack the agreed fees, as mentioned on the Website (“Healthcare Provider Fees”).  

3. All Healthcare Provider Fees are in the currency as shown on the subscription page and exclusive of all taxes, levies, or duties imposed by taxing authorities including without limitation taxes (such as VAT).  

4. Physitrack is entitled to change its Healthcare Provider Fees at any time by email notice to you. The changed fees will become applicable to you from commencement of your next subscription period (month or year).

5. All Healthcare Provider Fees are due in advance for the entire subscription period (month or year) and shall be payable in advance by credit or debit card or direct debit. Physitrack shall charge the amounts due through your preferred method as indicated on the Website during your registration, and reserves the right to automatically charge the next and any subsequent period’s Healthcare Provider Fees without notice to you unless written cancellation of your Account is received from you not less than 10 days prior to the end of the current subscription period. In any event, payments must be made 6 days before the end of the subscription period.

6. In the case of a healthcare provider, if you fail to provide full and timely payments, you will immediately be in default without any advance demand or notice of default being required. From the time of default: - Physitrack may immediately terminate or suspend your access to, and use of, the Service, in whole or in part, including access to the Platform by your patients;  - you owe Physitrack interest equal to the maximum rate permitted by law from (and including) the due date of payment up to the date of payment in full with interest; and - Physitrack may decide to refer the debt for collection, in which case all costs incurred by Physitrack in connection with the late payments will be charged to you. These costs are estimated to come to at least 10% of the amount of the invoice with a minimum of £100, excluding VAT.

7. Complaints regarding (parts of) the Service or the invoice do not suspend your payment obligation.

8. To the maximum extent permitted by law, the Service is provided on a non-refundable basis. There will be no refunds or credits for partial months of Service, refunds for months of Service unused with an activated Account or for unauthorized use of an Account. None of the foregoing restricts your rights under any Statutory Warranties.

‍

8 - Intellectual Property Rights

‍

1. The intellectual property rights - including but not limited to copyrights, database rights and trade name rights (hereinafter “IP rights”) - in relation to the Service, including the Platform are held by Physitrack or its licensors. Nothing in the Terms of Service is intended to entail any transfer of IP rights to you.

2. You retain all IP rights on the Content you provide through the Service. By making available or uploading Content to the Service you automatically grant Physitrack a cost-free, worldwide, irrevocable, sub-licensable and transferrable right to use this Content insofar as is related to the provision of the Service.

3. Save to the extent that it is allowed by mandatory law, you may not reproduce or decompile the Platform or apply reverse engineering to it. Furthermore, removal and/or circumvention of security measures or technical limitations (to use) of the Service and/or the Platform is not allowed.

‍

9 - Term and Termination

‍

1. You agree that your use of the Service is for a definite period of time, either a month or a year (initial period). After the initial period has lapsed, your right to access to use the Service will automatically be renewed for the same period of time (month or year), subject to these Terms and Conditions.

2. You can terminate your Account and access to the Service at any time within your Account settings. If you are a healthcare provider and there are exercise programs that extend beyond the current subscription period, you must manually edit the programs of these patients to end within the current subscription period before you can terminate your Account and access to use the Service. Notwithstanding the foregoing, if you are a patient, your access to the Platform will cease upon your healthcare provider’s access to the Service ceasing.

3. If you are a healthcare provider and you terminate 10 days or more before the end of the current subscription period, your cancellation will take effect at the end of the current subscription term and you will not be charged for the following subscription period. If you terminate less than 10 days before the end of the current subscription period, your cancellation will take effect at the end of the next subscription term and fees will continue to be due and payable for the next subscription term.

4. Physitrack has the right to immediately discontinue or to (temporarily) suspend its Service or to terminate the Agreement, notwithstanding Physitrack’s other rights and remedies, including its right to claim damages: - if you breach your obligations under the Agreement and/or the Terms of Service; or - in the event you go bankrupt or are granted a suspension of payments, as well as in the event your business is closed down or liquidated.

5. In the event the Account is terminated, you will not receive any refunds as a result of termination.

6. Upon termination of the Agreement, if you are a healthcare provider, Physitrack shall keep all Content available to you for a period of 30 days after the end of the Agreement. You will be able to use the Service during this month insofar as is necessary for the exporting of your Content. You may not add any Content. After this period, Physitrack shall make your Account inaccessible to you. Physitrack will not be obliged to provide any Content or other information to you or convert or export such information. This clause is not applicable where your access to the Service is terminated as a result of a breach of your obligations under these Terms of Service.

7. After termination of a healthcare provider, for whatever reason, the patients shall not be able to access any exercise programs assigned by that healthcare provider. Physitrack shall still have the right to use the Content you provided during the Agreement as set out in article 8 insofar as you shared the Content with other clients of Physitrack.

‍

10 - Liability

‍

1. To the fullest extent permitted by law, Physitrack’s liability under any guarantee, condition or warranty (including, without limitation, any guarantee, condition or warranty of merchantability, acceptable quality, fitness for purpose or fitness for disclosed result), or any other right or remedy, under any legislation or implied into these Terms of Service by any legislation (Statutory Warranties) is hereby excluded.  Where Physitrack is liable under any Statutory Warranties, and any legislation avoids or prohibits provisions in a contract excluding or modifying the application of, or exercise of, or liability under, such Statutory Warranties, Physitrack’s liability for any breach of such Statutory Warranties shall be limited, at Physitrack’s option, to one or more of the following:  - if the breach relates to goods: the replacement of the goods or the supply of equivalent goods; the repair of such goods; the cost of replacing the goods or of acquiring equivalent goods; or the cost of having the goods repaired; and  - if the breach relates to services: the supplying of the services again or the cost of having the services supplied again. You acknowledge and agree that reliance by Physitrack on this limitation of liability is fair and reasonable in all the circumstances.

2. To the maximum extent permitted by law, Physitrack shall not be liable for any loss (including direct and indirect loss and damage), howsoever caused (including through our negligence), suffered or incurred by you arising from or in connection with:   - your access to, or use of, the Service, any Content (including Physitrack materials,  user posted content and exercise programs) or any linked site;  - any decision or action taken by you in reliance on any Content (including Physitrack materials and user posted content);  - any error or defect in the Service; or  - any contravention by any other user of any applicable laws.

3. Notwithstanding this article 10, if Physitrack is liable for damage to you whether in contract, tort or on any legal theory whatsoever, Physitrack shall be liable solely for direct damage suffered by you up to an amount not exceeding that of your payments to Physitrack for 125% of last 12 months Service preceding the event that caused the damage or £5000 whichever shall be higher.

4. Direct damage shall solely mean: - Direct damage to physical property - Direct cost of obtaining any replacement service for the Services or spent in ensuring that Physitrack’s performance conforms to these Terms of Service, in each case, during the period - Up to the date of any termination of the Agreement by you; or - Up to the date of the earliest expiry date of any period during which the Services were being provided to you whichever shall first occur. - Wasted costs and expenses incurred by you in ascertaining the cause and scope of any damage falling within these Terms of Service

5. Your right to claim damages against Physitrack whether in contract, tort or on any legal theory whatsoever is dependent upon your informing Physitrack promptly as soon as you become aware of any facts or matters giving rise to such claim and in any event within three weeks of becoming aware of such facts and matters. 6. Nothing in this clause shall operate to exclude or limit the liability of either party: - for death or personal injury caused by that party’s negligence; - for fraud or fraudulent misrepresentation; or - for any other loss or damage which may not be validly excluded or limited by law.

‍

11 – Information on the Service

‍

1. We do not warrant or represent the accuracy, completeness or suitability for your intended use of any information (including, without limitation, any Content) on the Service.  You are responsible for the use of any such information and you should make your own enquiries to check if the information is accurate, complete and suitable for your intended use.

2. All exercises available on the Service are demonstrations only. You acknowledge that healthcare providers are responsible to ensure that any exercises and exercise programs created for a patient are appropriate for that patient.  

3. Physitrack does not endorse or recommend any information on the Platform or made available through the Service. All information contained on the Platform and through the Service is for personal use only and may not be sold, redistributed or used for any commercial purpose.  

4. If you are a patient, there is always the possibility of physical injury and/or death when participating in any exercise or exercise program. If you feel discomfort or pain, you should immediately stop the activity causing such discomfort or pain and contact your healthcare provider or an ambulance in the case of a medical emergency. By using the Service, you represent that you have fully informed your healthcare provider of your medical history and existing condition and have received their consent to participate (and continue to participate) in the programs and exercises available to you on the Service.  

5. The Service may from time to time contain links to internet sites maintained by third parties.  Such links shall be provided for your convenience and are not under Physitrack’s control.  Physitrack is not responsible for the contents (including the accuracy, completeness or suitability for your intended use) of any linked site or any link contained in a linked site.  Physitrack does not endorse any information on linked sites or any associated organisation, product or services.

6. At the healthcare provider’s request and with the consent of the patient, we will transfer a patient’s records to the patient’s new healthcare provider using the Service. Once a transfer occurs no further access to the patient’s records will be available to the transferring healthcare provider. It is the responsibility of the transferring healthcare provider to ensure that it maintains its records relating to the patient in accordance with law.  

‍

12 - Warranties and indemnifications

‍

1. Physitrack does not guarantee: - that the Service shall be available to you at all times and without interruptions, faults or disturbances; - that the Service shall be effective or the use of the Service shall lead to certain results; or - that the information provided through the Service shall be accurate, up to date and complete.

2. Physitrack is not responsible for (and expressly disclaims all liability to you): - the purchase and/or the proper operation of your infrastructure; - loss, damage, inaccuracy and/or incompleteness of any Content; - transmission errors, malfunctions or non-availability of any computer, data or telecom facilities, including the internet; - any unauthorized use or attempted use of the Service; - making backup copies of any Content; or - the management, including checking the settings, the use of the Service and the manner in which the results of the Service are used.  

3. Physitrack may provide application programming interfaces to allow integration of the Service with other services and platforms. Physitrack is not responsible for (and expressly disclaims all liability to you) for such other services and platforms which the Service integrates with or which integrate with the Service.

4. You guarantee that you will not use the Service and/or the Platform in a way that: - infringes the rights of Physitrack or third parties, including but not limited to IP Rights or rights in relation to the protection of privacy; - is contrary to any current legislation or regulations; or - is contrary to any provision in these Terms of Service. 5. You agree to indemnify Physitrack against all costs, claims, damages and expenses which Physitrack incurs as a result of - any claim by any third party based on any infringement or alleged infringement of such party’s IP-rights; - any claim by any third party based on breach of privacy or wrongful use or disclosure of personal data or breach of any law relating to data or records including but not limited to your obligations in respect of the privacy of your patients as set out in article 6 above; and - any claim by any third party in respect of any personal injury or damage to physical property suffered by them, to the extent that the same arises out of any wrongful or negligent act or omission by you in the course of your use of the Platform or receiving the Service or making use of the Service to provide services to others.

‍

13 - Miscellaneous

‍

1. Physitrack may assign or subcontract rights and obligations arising from these Terms of Service or the Agreement to third parties and will notify you of this. You are not permitted to assign or purport to assign to third parties any right derived from the Account without Physitrack’s prior written consent which Physitrack may grant or refuse in its sole discretion.

2. If Physitrack waives, in whole or part, any rights available to us under these Terms of Service on any occasion, this does not mean that those rights will automatically be waived on any other occasion.

3. If any provision of these Terms of Service are held to be invalid, unenforceable or illegal for any reason, it is to be read down to give it as much effect as possible, or if it is not capable of having any effect at all, it is to be severed from this Agreement, in which case, the remainder of these Terms of Service shall nevertheless continue in full force.

4. These Terms of Service and the use of the Service are governed by the laws of England and Wales.

5. To the extent that national or international rules of law do not prescribe otherwise as mandatory, any disputes that arise or are related to agreements concluded subject to these Terms of Service, or arise therefrom, will solely be submitted to the courts of England and Wales which will have exclusive jurisdiction with respect to any matters raised under these Terms of Service.

Last reviewed in November 2020.

‍