If you or your practice are based in the United States, then the US version of our Terms of Service and the US version of our End User Terms apply to you.
If you or your practice are not in the United States, then the outside USA version of our Terms of Service and outside USA version of our End User Terms apply to you.
Product-related sub-processors
Sub-processors that handle core platform functionality, infrastructure, and product operations. Note: Some processors handle only practitioner data, not patient data.
Sub-Processor
Legal address
Location
Processing Activity
Sub-ProcessorAWS (PaaS)
Legal address38 Avenue John F. Kennedy, L-1855, Luxembourg
LocationCustomer location
Processing ActivityFull user and patient data including personal identifiers, health data, messages, logs, and backups
Sub-ProcessorChargebee
Legal address909 Rose Avenue, Suite 950, North Bethesda, MD 20852, USA
LocationEU
Processing ActivityPractitioner billing details including name, email, and payment method (no patient data)
Sub-ProcessorCloudflare
Legal address101 Townsend St, San Francisco, CA 94107, USA
LocationUSA
Processing ActivityIP addresses, TLS data and geolocation metadata for web traffic protection
Sub-ProcessorCoconut.co
Legal address14 Rue Robert Stumper, L-2557, Luxembourg
LocationUSA/EU
Processing ActivityPatient video files for transcoding; automatically deleted after 24 hours
Sub-ProcessorFullstory
Legal address1745 Peachtree St NW, Suite G, Atlanta, GA 30309, USA
LocationEU
Processing ActivityWebsite/app usage events, session replays, practitioner name and email (no patient data)
Sub-ProcessorGrafana Cloud
Legal addressGrafana Labs, 461 5th Avenue, 17th Floor, New York, NY 10017, USA
LocationEU
Processing ActivityInfrastructure metrics, server health logs, telemetry data
Sub-ProcessorSentry
Legal address45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA
LocationUSA/EU
Processing ActivityUser ID, session trace, error stack data and performance metrics
Sub-ProcessorTwilio
Legal address101 Spear Street, Suite 500, San Francisco, CA 94105, USA
LocationUSA
Processing ActivityPhone number and message content used for sending access links or alerts
Sub-ProcessorZoom
Legal address55 Almaden Blvd, San Jose, CA 95113, USA
LocationUSA/EU
Processing ActivityMeeting audio/video, participant details, chat transcripts if recording enabled
Sales activities related sub-processors
Sub-processors that support sales, marketing, and business development activities. Note: These processors do not handle patient or health data.
Sub-Processor
Legal address
Location
Processing Activity
Sub-ProcessorActiveCampaign
Legal address1 N Dearborn St, 5th Floor, Chicago, IL 60602, USA
LocationEU
Processing ActivityOrganisation and contact details (name, email, phone number, usage metadata) for email campaigns
Sub-ProcessorAnthropic New
Legal addressAnthropic, PBC, 548 Market St, PMB 90375, San Francisco, CA 94104, USA
LocationUSA
Processing ActivityInternal work, used for AI-assisted productivity (drafting, summarisation, internal communications). No customer, client, or patient data from the Physitrack platform is processed.
Sub-ProcessorGong.io
Legal address40 Tuval Street, 39th Floor, Ramat Gan 52522, Israel
LocationUSA/EU
Processing ActivityCommunication analytics and transcription services; phone-call recording and analysis infrastructure
Sub-ProcessorHubSpot
Legal addressOne Sir John Rogerson's Quay, Dublin 2, Ireland
LocationUSA/EU
Processing ActivityOrganisation and contact details (name, email, phone number, usage metadata) for email campaigns
Sub-ProcessorLemlist New
Legal addressLemlist SAS, 5 Rue de la Paix, 75002 Paris, France
LocationEU
Processing ActivityContact information (name, email address, business details) of sales prospects and contacts for AI-assisted sales outreach. No customer or patient data processed.
Sub-ProcessorPandaDoc New
Legal addressPandaDoc, Inc., 3739 Balboa St #1083, San Francisco, CA 94121, USA
LocationUSA
Processing ActivityCustomer and prospect contact details (name, email, job title) and commercially relevant personal information included in sales proposals and contracts. No patient data from the Physitrack platform processed.
Sub-ProcessorSeamless.AI New
Legal addressSeamless.AI, Inc., 1500 W 3rd Ave, Suite 200, Columbus, OH 43212, USA
LocationUSA
Processing ActivityBusiness contact information (name, email, phone, company details) of sales prospects for lead generation and contact enrichment. No customer or patient data processed.
Sub-ProcessorWebflow
Legal address398 11th Street, 2nd Floor, San Francisco, CA 94103, USA
LocationUSA
Processing ActivitySurvey responses, interaction metadata, optional email (no patient data)
Sub-ProcessorZapier
Legal address548 Market St, #62411, San Francisco, CA 94104-5401, USA
LocationUSA
Processing ActivityContact metadata, automation triggers, CRM data (no patient or health data)
Customer Support related sub-processors
Sub-processors that provide customer service, support, and communication tools.
Sub-Processor
Legal address
Location
Processing Activity
Sub-ProcessorADA
Legal addressKopenicker Str. 126, 10179 Berlin, Germany
LocationEU
Processing ActivityName, email, IP address, and support-related account metadata
Sub-ProcessorGoogle Workspace
Legal address1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
LocationUSA
Processing ActivityEmail and contact metadata for invoicing and internal communications
Sub-ProcessorHelpScout
Legal address131 Tremont St, Boston, MA 02111, USA
LocationUSA
Processing ActivityName, email, IP address from customer support queries and help centre usage
Please note that if you are reading a translated version of this policy, the text of the English version of this policy prevails.
©2026 Physitrack - All Rights Reserved. Physitrack® is a registered Trademark of Physitrack PLC. Physitrack is a fitness and wellness tool and does not guarantee outcomes in a rehabilitation process.
For more information, contact your healthcare provider. Patent pending.
For more information, contact your healthcare provider. Patent pending.