Histórias de sucesso

Soluções empresariais no setor da saúde: Transformando os cuidados virtuais da musculoesquelética no sistema público de saúde do Reino Unido com a Virtual Lucy

March 20, 2018

Physiotherapist with a headset reviewing a foot X-ray on screen during a virtual consultation

Quando Lucy Cassidy, a fisioterapeuta e visionária técnica que empedrou a Clínica de Fratura Virtual Brighton, vencedora do prêmio de inovação múltipla do NHS, utilizando principalmente soluções de terceiros, juntou-se à Healthcare Business Solutions UK (HBSUK), ela fê-lo com uma missão:

Criar uma tecnologia robusta, fácil de usar e globalmente escalável para o tratamento remoto de lesões simples de musculoesquelética que poderia ser amplamente utilizada em todos os sistemas de saúde públicos e privados para ganhar tempo de profissionais e nas consultas das clínicas especializadas, nos serviços e nas listas de espera.

"It was a challenge I was more than keen on stepping up to," says Lucy Cassidy, "as it was a natural extension of what I had done for NHS Brighton. This time, however, I had a chance to create something where the technology would know no compromises in terms of its infrastructure, user experience or scalability. HBSUK gave me free reign to create my dream system without having to be limited by NHS budgets or potentially slow-moving decision making."

Lucy Arnott, an ESP physiotherapist at Brighton and Sussex University Hospitals, wearing a headset and reviewing a foot X-ray on a monitor.

After careful consideration and months of due diligence, Lucy decided to combine the power of Physitrack for patient triage and remote consultations via Physitrack's Telehealth solution, home exercise prescription and outcomes tracking, with a custom-built CRM for referral and remote treatment workflow. The intense software development project spanned several months and engaged two parallel teams with an impressive headcount, and finally, in the spring of 2018, Lucy's product - Virtual Lucy, named after its birthmother, saw the light of day.

Process flow diagram for Virtual Lucy showing five stages: Referral, Virtual Triage, Patient Case Flow, Communication, and Analysis, with integrations for PhysiApp, Physitrack, and Microsoft Dynamics CRM.

"Virtual Lucy is a game changer for the NHS and private insurers in the UK alike," says Henrik Molin, CEO and co-founder of Physitrack. "By placing clinically validated, easy-to-use technology into the hands of the skilled professionals that run the day-to-day clinical work - as opposed to engaging with providers with open-ended per consultation models - they reap all the cost and workflow benefits of technological change while keeping their staffing costs under control. This product will have a tremendous impact on care providers and we are excited to be core part of it."

Vários trusts do NHS, bem como grandes seguradoras, estão em vias de adotar a tecnologia, que será lançada na terceira semana de Abril de 2018.

Para mais informações sobre a Virtual Lucy, veja: https://www.virtuallucy.co.uk/, parte da Healthcare Business Solutions UK https://www.hbsuk.co.uk/