Physitrack vs HEP2go
Physitrack vs. HEP2go: which home exercise program tool fits your practice
HEP2go and Physitrack solve the same first problem in very different ways. HEP2go is a free, web-based tool for building home exercise program printouts, and it does that job well for a solo physical therapist who needs a handout and nothing more. Physitrack is a clinical patient engagement platform built around home exercise programs, with adherence tracking, remote therapeutic monitoring, and EHR integration layered on top.
The comparison matters at a specific moment. A solo PT who is scaling into a group practice, opening a second location, or supplying a hospital system quickly finds that printouts cannot carry the clinical, billing, and procurement weight a larger operation puts on them. If that describes where your practice is headed, the sections below break down where each tool fits and where one outgrows the other.
HEP2go at a glance: why solo PTs still choose it
HEP2go earns its place among solo physical therapists because it is free and it works on day one. A single clinician can open the site, search a basic movement library, drag a few exercises into a sheet, and hand a patient a printout or PDF within minutes. No contract, no onboarding call, and no line item on a small cash-pay clinic's budget. For a practitioner who sees a handful of patients a week and only needs a clean exercise sheet, that simplicity is genuinely hard to beat.
The limits surface the moment a practice starts to grow. HEP2go delivers a static handout, so there is no patient app, and you never see whether a patient opened their program or completed a single rep. That absence of adherence data leaves you guessing about the reason for slow progress. HEP2go also offers no remote therapeutic monitoring billing pathway, so the time you spend reviewing patient effort stays unreimbursed. And because it does not connect to any EHR, every program lives outside your clinical record. None of these gaps is a flaw in HEP2go. They mark the edge of what a free printout builder was designed to do.
Physitrack at a glance: the clinical engagement platform
Physitrack is a patient engagement and exercise prescription platform built around home exercise programs. We start with HEP because it drives everything else. You build a program in the browser, send it to your patient, and track what happens after they leave the clinic.
Patients receive their program through PhysiApp, our mobile app, where they follow filmed instructions, log completed sessions, and get automatic reminders. That delivery model gives you adherence data no printout can produce. In the United States, that same monitoring underpins remote therapeutic monitoring billing, so the engagement work you already do becomes reimbursable.
For clinics and health systems, Physitrack connects to major EHRs including Epic, so prescriptions and patient records stay in one workflow rather than living in a separate silo. That interoperability is the difference between a tool a single clinician uses and a platform a hospital procurement team will approve.
Two numbers define the scale. Our library holds more than 18,000 professionally filmed exercises, and the platform supports 15+ languages across both the clinician and patient sides. No other HEP platform offers that language breadth, which matters when your patients do not all speak English.
Quick-reference comparison
The table below lays out the two tools across the criteria that matter most when a practice decides whether to keep a free printout builder or move to a clinical platform.
For guidance on which side of the table fits your practice, see the verdict section below.
How we compared them
We weighted this comparison toward three criteria that change as a practice grows past solo use: clinical depth, patient engagement, and growth readiness. A free printout builder and a clinical platform look identical to a solo clinician printing a few handouts a week. The differences surface when you add clinicians, track adherence, bill remote monitoring, or connect to an EHR. So we scored each tool on exercise library depth, how patients receive their program, remote monitoring and billing, EHR integration, language coverage, and the security and quality certifications that hospital procurement teams require. Those criteria matter to you as a buyer, not to either vendor's marketing.
Exercise library depth and video quality
The size and quality of an exercise library decides how quickly you build a program and how well your patient understands it. Physitrack gives you more than 18,000 exercises, professionally filmed and available in multiple languages. HEP2go relies on a smaller set of static illustrations and line drawings designed to print or export as a handout. Both cover the common movements a physical therapist prescribes daily, so for a simple back or shoulder program either will do the job.
The difference shows up at the edges of your caseload. When you treat a complex post-surgical knee, a vestibular case, or a pediatric patient, a deeper library means you find a precise match instead of improvising with the closest available drawing. Physitrack's filmed videos also remove ambiguity for the patient. A short clip of correct tempo, range, and form teaches technique that a still image cannot, which reduces the follow-up questions and corrections you handle at the next visit.
Video quality matters most for patients doing the work alone at home. A patient who can watch a demonstration on repeat is far more likely to perform the movement as prescribed than one squinting at a printed diagram. That comprehension carries directly into how consistently they train between sessions.
A large library only helps if you can move through it fast. Physitrack's program builder uses smart search, not AI, to surface the right exercises as you type, filter by body region and condition, and assemble a full program in seconds. HEP2go's browsing model works, but you spend more clicks locating each exercise. Over a full clinic day, the search speed compounds into real time saved on documentation you would rather spend with patients.
Patient engagement: app delivery versus paper handouts
The difference between the two tools shows up the moment a patient leaves the clinic. HEP2go hands the patient a printed sheet or a PDF, and from there the clinician has no visibility into whether the exercises get done. The paper sits on a kitchen counter, and the clinician finds out how the program went at the next appointment, if the patient shows up.
Physitrack delivers the same program through PhysiApp, the patient-facing mobile app. Each patient sees their exercises as filmed video demonstrations, receives scheduled reminders, and logs each session as they complete it. The clinician sees that log in real time, so a patient who stops doing their program becomes visible within days rather than at a missed follow-up.
That adherence data changes what a clinician can act on. When a patient reports pain or skips sessions, PhysiApp flags it, and the clinician can adjust the program or reach out before the patient disengages entirely. A paper handout gives no such signal, and disengaged patients are the ones who drop out of care or fail to progress.
Adherence to a prescribed home program is a well-documented driver of rehabilitation outcomes, and patients rarely follow programs they cannot see or forget they were given. Reminders and self-logging address both problems directly. They keep the program in front of the patient and give the clinician a record to review.
For a solo physical therapist prescribing simple routines to motivated cash-pay patients, a printout is often enough. For a clinic that measures outcomes, manages dropout risk, or bills based on patient activity, the visibility PhysiApp provides is the practical dividing line between the two approaches.
Remote monitoring and RTM billing
Remote therapeutic monitoring turns a home exercise program into a billable, tracked clinical service, and it marks the sharpest line between a free printout tool and a reimbursable platform. When you deliver programs through PhysiApp, Physitrack captures adherence data, exercise completion, pain scores, and PROMs over time. That data supports RTM billing under CPT codes for monitoring and treatment management, which lets US practices generate revenue between in-person visits rather than only during them.
RTM changes how a practice runs, not just how it bills. You see which patients are engaging with their programs and which have stalled, so you can intervene before a stalled patient becomes a dropout or a bad outcome. The monitoring workflow also gives you a defensible clinical record of remote care, which matters when payers ask what you actually did to earn the reimbursement.
HEP2go offers no equivalent path. It builds and prints exercise handouts, and that is where its scope ends. There is no patient app collecting adherence data, no monitoring dashboard, and no billing pathway tied to remote engagement. A solo PT who only hands patients a printed sheet has no data to bill against and no visibility into whether the program is being followed.
For a practice weighing the two, that gap is the practical difference. HEP2go costs nothing and produces a handout. Physitrack costs a subscription and produces a monitored, billable care stream that can offset that cost through RTM revenue in the US. Whether that tradeoff makes sense depends on whether your practice wants to bill for remote care at all.
EHR and EMR integration, including Epic
Once a practice runs on a shared EHR, any tool that can't connect to it creates duplicate work. Physitrack integrates with Epic, so a prescribed home exercise program and its adherence data flow back into the patient record without a clinician retyping notes or exporting PDFs by hand. That connection removes the two chores that slow down documentation-heavy clinics, duplicate charting and manual data transfer between systems.
The practical effect shows up in how a clinician closes out a visit. You build the program in Physitrack, send it to the patient through PhysiApp, and the record of what you prescribed lands in Epic alongside the rest of the encounter. Nothing gets keyed twice, and nothing sits in a separate silo waiting to be reconciled at month-end.
HEP2go offers no EHR integration, and that fits what it was built to be. As a free web tool for solo physical therapists, it produces printouts you hand or email to a patient, then charting happens separately in whatever system you already use. For a single clinician with a light caseload, that gap rarely hurts.
Interoperability becomes a procurement requirement the moment a hospital system or multi-site group evaluates software. Compliance and IT teams check whether a tool writes to the record of truth before they approve it, and a product without Epic integration typically doesn't clear that review. That is where the difference between a printout builder and a connected clinical platform decides the purchase.
Multi-language support for diverse patient populations
Language coverage decides whether a patient understands what you asked them to do at home. When a clinician prescribes exercises in a language the patient reads only partially, the patient guesses at form, skips movements they misunderstand, and stops when the instructions stop making sense. Comprehension drives adherence, and adherence drives outcomes.
Physitrack delivers exercise programs in 15+ languages, and no other HEP platform matches that breadth. A clinician can prescribe the same shoulder protocol and have each patient receive it in their own language, with instructions and video guidance they can actually follow. For clinics serving immigrant communities, border regions, or multilingual cities, that coverage removes a real barrier to home program compliance.
HEP2go is built for an English-reading patient. A clinician working with Spanish-speaking, Mandarin-speaking, or Arabic-speaking patients has to translate handouts manually or hope the patient reconstructs the intent from illustrations alone. That workaround costs clinician time and still leaves comprehension to chance.
For a solo practitioner with an English-speaking caseload, this gap rarely surfaces. For a group practice or hospital system serving a diverse population, delivering programs patients can read in their own language is a clinical access requirement.
Enterprise and multi-location readiness
Procurement teams at hospital systems and multi-site groups evaluate software on more than features. They ask for evidence of information security and quality management before a contract clears legal review. Physitrack holds ISO 27001 certification for information security management and ISO 13485 certification for medical-device-grade quality management. Those two credentials answer the questions a security officer or procurement lead raises during vendor assessment, which is why they carry weight in enterprise deals that a feature list never reaches.
ISO 27001 documents how we manage patient data, access controls, and breach response across the platform. ISO 13485 shows that our development and release processes meet the quality standards expected of medical device software. Together they let a hospital's procurement office check a compliance box without a lengthy custom audit, which shortens the path from evaluation to signed agreement.
HEP2go was built as a free tool for individual clinicians, not as a platform for institutional procurement. It offers no equivalent certification because that was never its purpose, and holding it against a free printout builder would misread what the tool was designed to do. A solo physical therapist printing handouts has no reason to care about ISO 13485.
The distinction matters only when your practice reaches the point where a security review stands between you and adoption. At that stage, a certified platform with documented controls moves through procurement while an uncertified one stalls waiting for exceptions that rarely get granted.
Pricing models compared
HEP2go is free, and that is the honest starting point. A solo physical therapist can build a printout, hand it to a patient, and pay nothing. Physitrack runs on a subscription, so the two prices sit at opposite ends of the spectrum by design.
Comparing the two on price alone misses what you actually buy. HEP2go's free tier gives you a static handout and nothing that follows the patient home. Physitrack's subscription covers PhysiApp delivery, adherence tracking, the 18,000+ exercise library, remote monitoring, and Epic integration. You are paying for capability that generates revenue and clinical data, not for the exercise images themselves.
Think of it as a value-for-capability tradeoff rather than a discount decision. If your practice only needs printouts, the free tool wins on cost. If you bill RTM, track adherence, or connect to an EHR, the subscription pays for itself through workflows a free tool cannot support. The pricing-model row in the comparison table above lays out both structures side by side.
Verdict: best for solo PTs vs. best for growing and enterprise practices
HEP2go is the right call for solo physical therapists and cash-pay clinics that need free exercise printouts and nothing more. If you see patients one at a time, hand out paper or PDF programs, and have no requirement to track adherence, bill remote monitoring, or connect to an EHR, HEP2go covers that job at no cost. Adding a subscription platform would buy capability you would not use.
Physitrack is the right call once your requirements move past printouts. Group practices, multi-site clinic networks, and hospital systems need three things HEP2go was never built to provide. You need adherence data to see whether patients actually complete their programs, an RTM billing pathway to turn that monitoring into reimbursable revenue in the US, and Epic and EHR integration so exercise prescription lives inside your clinical record instead of a separate tool.
Our 18,000+ professionally filmed exercise library, PhysiApp delivery, and 15+ language support raise patient comprehension across diverse populations, and our ISO 27001 and ISO 13485 certifications clear the security and quality-management bars that hospital procurement teams check before buying.
The dividing line is scale, not quality. HEP2go serves the solo practitioner well. Physitrack serves the clinic or health system that needs adherence tracking, remote monitoring, and EHR interoperability in one platform.
Frequently asked questions
Is HEP2go really free? HEP2go offers a free web-based tool for building home exercise program printouts, which is why solo physical therapists use it. It does not include a patient app, adherence data, or billing features. Practices that need those capabilities move to a paid platform.
Does Physitrack replace HEP2go for a solo PT? Physitrack replaces HEP2go when a solo physical therapist needs more than printouts. Physitrack delivers programs through the PhysiApp mobile app, tracks adherence, and supports remote monitoring. A solo clinician who only needs free static handouts may not need that depth yet.
Can HEP2go bill RTM? HEP2go offers no remote therapeutic monitoring pathway, so you cannot bill RTM through it. Physitrack supports RTM workflows and the monitoring data that reimbursement requires. That capability separates a free printout builder from a reimbursable clinical platform.
Does Physitrack integrate with Epic? Physitrack integrates with Epic and other EHR systems, which removes duplicate charting and manual exports from clinician workflow. HEP2go has no EHR integration. That interoperability matters most for growing and multi-site practices during procurement.
What languages does Physitrack support? Physitrack supports 15+ languages across its exercise library and patient app, the widest coverage of any HEP platform. Wider language support helps patients understand their programs. Better comprehension supports adherence in diverse-population clinics.
Is Physitrack ISO certified? Physitrack holds ISO 27001 certification for information security management and ISO 13485 certification for medical-device-grade quality management. These certifications support hospital and multi-site procurement requirements. HEP2go was not built for that procurement layer.
