Why Physitrack Is the Best RTM Fit for Raintree Practices

TL;DR

• RTM works as an operating model built around clinical workflow, documentation, and the EMR. Treating it as a billing add-on leaves those parts disconnected.
• Physitrack and Raintree have partnered since 2017. Their live integration supports single sign-on, automatic patient matching, chart-native HEP assignment, documentation writeback, and telehealth launch from Raintree.
• RTM enrollment, time capture, and evidence review run in Physitrack today. Practices can export the data for their own reporting.
• A licensed clinician at the practice confirms every billing code. Software assembles the supporting evidence, but clinical judgment remains with the clinician, which creates a more defensible audit trail.

RTM is an operating model, not a billing add-on

RTM works when a practice treats monitoring as part of clinical care and documentation. CPT thresholds alone cannot enroll patients, track qualifying activity, record clinician time, or preserve evidence for review. Those tasks must fit the clinician’s daily chart work, or staff must reconcile separate records before billing.

Physitrack fits Raintree practices because the live integration connects routine care to the Raintree chart. Clinicians use single sign-on and patient matching, assign home exercise programs, and send program documentation back to Raintree. They can also launch telehealth from the chart. RTM enrollment, time capture, and evidence review run in Physitrack today, and the practice can export the data into its own reporting.

Clinical judgment remains with the practice’s clinicians. Physitrack assembles activity records, captured time, and supporting evidence, but a licensed clinician must confirm each billing code. Software does not make the final billing decision, and vendor staff do not perform the monitoring on the practice’s behalf. That confirmation step gives the practice a reviewable record of who assessed the evidence and approved the code. For a Raintree-based practice, the integration supports an RTM model tied to its own chart, staff, and compliance controls.

Physitrack and Raintree: partnership history

Physitrack and Raintree Systems announced a strategic alliance in 2017. The agreement included joint work on integrated clinical outcomes data and support for MIPS and MACRA reporting. Terrence D. Sims, then chief operating officer of Raintree Systems, and Physitrack CEO Henrik Molin represented the companies in the original announcement.

The alliance established the basis for connecting Physitrack’s patient engagement tools with clinical records in Raintree. Its focus on outcomes data and regulatory reporting also placed the partnership within the practice’s existing documentation workflow. The current integration grew from that earlier work rather than a newly formed relationship.

What is live inside the Raintree chart today

Clinicians access Physitrack through single sign-on from the Raintree chart. The integration automatically finds an existing patient in Physitrack or creates a patient record there, avoiding duplicate data entry. Administrators can also create users in bulk.

Clinicians assign home exercise programs without leaving the chart and can choose from more than 18,000 exercises. Physitrack writes program PDFs and related chart data back to Raintree. Clinicians can review adherence data and patient-reported outcome measure results in the patient file.

Clinicians can also launch Physitrack telehealth sessions directly from the Raintree chart. The integration itself carries no additional cost.

These functions are live today. They keep exercise prescription, patient data, results review, documentation, and telehealth connected to the chart clinicians already use. That chart-native structure provides the operating foundation for deeper remote therapeutic monitoring workflows.

What runs in Physitrack to support RTM today

Today, RTM runs in Physitrack outside the Raintree chart. Clinicians enroll patients and see a clear enrollment status. Physitrack automatically logs qualifying app activity and alerts clinicians when a patient crosses relevant monitoring thresholds. A monitored day requires the patient to complete at least one activity in the app. Link or PDF access alone does not count.

Physitrack records treatment management time through a clinician timer and manual time entries. Clinicians can use manual entries when qualifying work occurs outside the timed session. The “Review RTM” step gathers activity, time, and threshold evidence into billing documentation. Practices can then export RTM data for their own reporting.

A licensed clinician confirms every billing code before the practice submits it. Physitrack assembles the supporting evidence, but the software does not make the final billing decision. The clinician checks whether the documented activity, management time, and required patient interaction support the selected code. That confirmation preserves clinical accountability and gives the practice a reviewable record for compliance checks or an audit.

RTM CPT codes and billing thresholds

RTM billing uses six CPT codes, and each code covers a specific setup, supply, or management activity.

A monitored day requires the patient to complete at least one activity in the app. Opening a link or PDF does not count. Management codes also require at least one real-time interaction with the patient during the month.

CMS has proposed CY2027 rules that would limit RTM to established patients, require a separately reportable initiating visit at the onset of RPM or RTM services, and restrict payment to services performed by practice-employed clinical staff. CMS is also considering replacing 17 RPM and RTM CPT codes with four HCPCS G-codes. These are proposals. The final rule may differ, and practices should confirm the applicable requirements with their own billing and compliance teams before changing how they work. A model using practice-employed clinicians to perform and confirm monitoring would fit the proposed structure more directly.

Frequently asked questions

What works inside Raintree today, and what remains in Physitrack?

Raintree supports single sign-on, patient matching, HEP assignment, chart documentation, and telehealth launch. Physitrack handles RTM enrollment, time capture, activity logging, and evidence review. Practices can export RTM data for their own reporting.

Who performs the monitoring?

The practice’s own clinicians perform the monitoring rather than Physitrack staff. Physitrack assembles activity, time, and supporting evidence. A licensed clinician reviews the evidence and confirms each billing code.

What happens when a patient cannot or will not use an app?

A monitored RTM day requires the patient to complete at least one activity in the app. A PDF or link can still deliver a home exercise program, but access alone does not count as monitored activity. The clinician should choose an appropriate care format and confirm billing treatment with the practice’s compliance team.

Get in touch

A durable RTM program connects daily chart work with monitoring while keeping clinical judgment inside the practice. Physitrack links Raintree workflows with RTM enrollment, time capture, evidence review, and reporting. The practice’s licensed clinicians confirm every billing code.

Enterprise groups using Raintree can talk directly with Physitrack about their RTM workflow at physitrack.com.