Terms of Service

Physitrack – Online Services Terms of Use 

Last Updated: 28 September 2026

These Terms of Use are a legally binding contract between You (defined below) and Physitrack PLC (“Physitrack,” “we,” or “us”) regarding Your use of the Physitrack platform and associated mobile applications made available and operated by us, including, where enabled, electronic medical record functionality (including the creation, storage and management of patient clinical records, clinical notes, assessments, treatment plans, patient demographic information and uploaded documents), patient chart and practice-management functionality, patient booking and intake tools, AI-assisted transcription, documentation and workflow features, exercise prescription and delivery through Physitrack and PhysiApp, and related web and mobile functionality (collectively, the “Service”).

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT,” OR BY SUBSCRIBING TO OR USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING THE PRIVACY POLICY, THE DATA PROCESSING AGREEMENT WHERE APPLICABLE, ANY APPLICABLE INSTRUCTIONS FOR USE, AND REFERENCE MADE TO ANY OTHER DOCUMENTS MENTIONED HEREIN (TOGETHER, THE “TERMS”). If You are not eligible, or do not agree to the Terms, then You do not have our permission to use the Service.

NO MEDICAL ADVICE

You acknowledge and agree upfront that the Service and content available through the Service are not a substitute for a healthcare professional’s professional judgment in diagnosing and treating patients, and You will use Your own professional judgment in relation to patient care. The electronic medical record, recordkeeping, documentation, practice-management and workflow functions of the Service are tools intended to support healthcare professionals and do not, by themselves, provide medical advice, diagnosis or prognosis. Certain separately identified features of the Service may be regulated as medical devices in one or more jurisdictions. Where Physitrack identifies a feature as a regulated medical device, that feature may be used only for its stated intended purpose and in accordance with the applicable Instructions for Use and regulatory documentation. Any feature that generates, drafts, auto-populates, transcribes or summarises clinical information, including AI-assisted output, is assistive and provisional only and must be reviewed, verified and approved by a qualified healthcare professional before it is relied upon for patient care or incorporated into a patient record. Physitrack does not itself provide healthcare services through the Service. You and Authorised Users must verify the accuracy and completeness of pharmacological, medical, legal or similar information whenever necessary for providing healthcare services. Use of the Service for patient care must remain under the supervision and professional judgment of a healthcare professional. As between Physitrack and You, You remain responsible for Your treatment and care of patients, including responsibility for clinical decisions and for personal or psychological injury or loss of life to the extent arising from Your treatment or care.

OTHER TERMS

1. The Service Overview. You may not access or use the Service for any other purpose than as permitted by Physitrack under these Terms. You may access the Service only if authorised by an Organisation that has purchased the right to use the Service (“Physitrack Customer”). Your access is subject to the discretion and control of the Physitrack Customer as well as Physitrack under these Terms.

2. Responsibility for Authorised Users. “Authorised User” means each individual user of the Service permitted to use the Service by You, including personnel, other Organisations, and patients. For the avoidance of doubt, the Organisation is responsible and liable for any non-compliance with these Terms by its Authorised Users. You are responsible for any and all acts and omissions by the Authorised Users and their accounts in connection with the Service; the content and data transmitted to or from the Service by You or Authorised Users or their accounts; and for the effects of any breach of security in connection with the activity of Authorised Users’ accounts in connection with the Service. You are solely responsible for Your and the Authorised Users’ interactions with patients in connection with and separate from the Service. You are responsible for ensuring that all diagnoses are carried-out by a healthcare practitioner, and all exercises and/or other actions to cure, mitigate, treat, or prevent disease or other conditions are prescribed and carried-out by a healthcare practitioner. You are solely responsible for obtaining, installing, maintaining and operating all necessary software, hardware or other equipment to use and access the Service. Your responsibility shall also include utilising up to date web browsers, antivirus, anti-spyware and internet security software. Physitrack entities and its licensees or licensors shall not bear any responsibility or liability for interruption, non-performance of the Service or for loss and theft of personal data which results owing to the aforementioned factors.

3. Binding on Your Organisation. WHEN YOU ACCEPT THESE TERMS, YOU AGREE TO IT ON YOUR INDIVIDUAL BEHALF AND ON BEHALF OF THE ORGANISATION (AND ITS AFFILIATES) BY WHICH YOU ARE EMPLOYED OR ENGAGED AND FOR WHOSE BENEFIT YOU ARE USING THE SERVICE (“ORGANISATION”). In these Terms of Use, “You” shall mean the person using the Service and the Organisation on whose behalf the person is using the Service.

4. Eligibility. By agreeing to these Terms, You represent and warrant to us that: (a) You are authorised by the Organisation to agree to the Terms on its behalf; (b) You are of legal age to enter into a binding agreement; (c) You have not previously been suspended or removed from the Service; (d) Your registration and Your use of the Service is in compliance with all applicable laws and regulations; and (e) You have read and agree to our Privacy Policy, as further described in Section 13 below.

5. Accounts and Registration. To access most features of the Service, You must register for an account. When You register for an account, You may be required to provide us with some information about Yourself, such as Your email address and password. You agree that the profile information You provide to us is accurate and that You will keep it accurate and up-to-date at all times. You understand and agree that as part of the registration process we may use this information to verify Your eligibility to use the Service. When You register, You will be asked to provide a password. You are solely responsible for maintaining the confidentiality of Your account and password, and You accept responsibility for all activities that occur under Your account. If You have reason to believe that Your account is no longer secure, then You must immediately notify us at support@physitrack.com.

6. Payment. You shall pay the fees to Physitrack in accordance with these Terms and the terms posted on the web pages during Your purchase of access to the Service. You authorise Physitrack, through its payment processor, to charge a fee to the payment method You provide which shall be due on the first date of your initial monthly subscription period and Physitrack shall be authorised to continue charging the same fee in advance for each subsequent subscription period. All fees are non-refundable, to the fullest extent permitted under applicable law. Physitrack reserves the right to change the fees for the Service, including by adding additional fees or charges. If You do not accept the changes, you may unsubscribe from the Service according to these Terms. If You pay any fees with a credit card, Physitrack may seek pre-authorization of Your credit card account prior to Your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover Your purchase. Unless otherwise provided, the Fees do not include any taxes or duties (including sales, use, value-added and withholding taxes and duties) and related fees (“Taxes”) and You are responsible for paying all Taxes arising from Your purchases hereunder. If You do not pay the amounts due to Physitrack under these Terms, such amounts will bear interest from the due date until paid at a rate of one and a half percent (1.5%) per month or the maximum rate permitted by law, whichever is greater, without limiting Physitrack’s other rights and remedies. If a cancellation occurs within 10 days from renewal of the subscription period, the cancellation shall take effect at the end of, and Physitrack reserves the right to charge for the subsequent subscription period. Failure to provide full and timely payments may result in an immediate default without advance demand or notice required. In which case, Physitrack may immediately terminate or suspend Your access to, and use of, the Service, in whole or in part, until outstanding payments including any interest owed are made in full. 

7. Licenses

(a)Limited License. Subject to Your ongoing compliance with these Terms, Physitrack grants You and Authorised Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to (i) install the mobile application(s) associated with the Service and use such mobile applications so installed, solely in object code format on devices that You own or control, and (ii) access and use the Service, and for (i) and (ii) solely for business use for conducting clinical consultations, assigning Physitrack’s and Your video exercises available through the Services to users, managing home exercise programmes, collecting user-reported outcomes, and, where enabled, creating, receiving, maintaining, accessing, managing, exporting, and transmitting electronic patient records and related clinical documentation through the EMR functionality.

(b)License Restrictions. Except and solely to the extent permitted by applicable law notwithstanding these restrictions, You may not at any time, directly or indirectly, and may not permit any other person or entity to: (i) reproduce, distribute, publicly display, or publicly perform the Service or any part thereof; (ii) reverse engineer, decompile, or make modifications to the Service or any part thereof; or (iii) interfere with or circumvent any feature of the Service or any part thereof, including any security or access control mechanism. If You are prohibited under applicable law from using the Service, You may not use it.

(c)Reservation of Rights. Physitrack reserves all rights not expressly granted to You in these Terms. Except for the limited rights and licenses expressly granted under these Terms, nothing in these Terms grants, by implication, waiver, estoppel, or otherwise, to You or any third party any intellectual property rights or other right, title, or interest in or to the Physitrack intellectual property. 

(d)Open-Source Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute such components (“Open Source Components”). Although the Service is provided to You subject to these Terms, nothing in these Terms will be deemed to prevent, restrict, or otherwise prevent or restrict You from obtaining such Open Source Components under the applicable third-party licenses or to limit Your use of such Open Source Components thereunder.

Consent to Communications and Monitoring Made Through the Service. By providing us with Your contact information and using the Service, in accordance with the Physitrack Privacy Policy and applicable law, You agree to receive service-related e-mail communications, SMS/text messages, push notifications, in-app messages, and other electronic communications from or on behalf of Physitrack using the Service. These messages may relate to login and password information, account administration, security, support, assigned programmes and questionnaires, patient communications, appointment or workflow notifications, updates to the Service and Terms, facilitated communications between practitioners and patients, or suggested actions based on Communications Data or other information processed through the Service. Marketing communications will be sent only where permitted by applicable law and, where required, with consent. You may unsubscribe from marketing emails by following the unsubscribe options in the marketing email itself. Opting out of marketing does not prevent Physitrack or the relevant healthcare provider from sending non-marketing communications that are necessary or appropriate to provide, secure, administer, or support the Service. Physitrack may log and monitor use of the Service and communications transmitted through support or service channels where reasonably necessary for security, fraud prevention, troubleshooting, quality assurance, legal compliance, protection of users and others, and operation of the Service, in accordance with applicable law and the Privacy Policy. Notifications, reminders, prompts, AI-assisted outputs, and automated alerts may contain errors, omissions, or delays and must not be relied upon for emergency, urgent, time-critical, or unsupervised clinical care.

8. Acceptable Use; Beta Restrictions. BY USING THE SERVICE YOU AGREE NOT TO, directly or indirectly, and not to permit any Authorised User, patient, or other person to violate the Acceptable Use Policy or any security, use, product, implementation, beta, pilot, pre-release, demonstration, or evaluation instruction made available by Physitrack.

You shall not, and shall ensure that Authorised Users do not: (a) access, test, evaluate, configure, demonstrate, or use any beta, pilot, pre-release, sandbox, demonstration, or evaluation environment except for the purpose expressly authorised by Physitrack; (b) enter, upload, import, transmit, record, dictate, display, store, or otherwise process real patient data, personal health information, Special Category Personal Data, sensitive information, EMR Records, live clinical data, production data, or other personal data relating to an actual patient or other third party in any beta, pilot, pre-release, sandbox, demonstration, or evaluation environment unless Physitrack has expressly identified that environment in writing as approved for production clinical use and the parties have completed all required privacy, security, DPA, implementation, and compliance steps for that use; (c) use any such environment for diagnosis, treatment, clinical decision-making, patient communications, billing, reimbursement, claims, regulatory reporting, legal recordkeeping, or any other live clinical or production purpose; or (d) attempt to re-identify demonstration, synthetic, dummy, anonymised, or test data except as expressly authorised by Physitrack for validation or security testing. You are responsible for ensuring that data entered into a beta environment is synthetic, dummy, anonymised, or otherwise non-live test data that does not identify, relate to, describe, or reasonably permit inference about an actual patient or other third party. For clarity, this restriction does not prevent Physitrack from processing the beta user's own account, contact, authentication, technical, usage, support, and feedback data as described in the Privacy Policy in order to administer, secure, support, and evaluate the beta. Beta, pilot, pre-release, sandbox, demonstration, and evaluation features may be incomplete, may contain errors, may change or be withdrawn, and are not suitable for clinical, legal-record, production, billing, or emergency use unless Physitrack expressly states otherwise in writing.

9. Security of your Account. Where You have registered an Account, You are responsible for keeping the identifiers associated with that Account secret. As soon as You know or have reason to suspect that the identifiers are no longer secret, or that the Account is being abused or security has been compromised, You must notify Physitrack immediately and take all necessary steps to prevent unauthorised access including changing relevant identifiers and taking other security measures as recommended by Your infrastructure provider.

You are not permitted to:

- provide information to Physitrack during Account registration that is not accurate, complete and up-to-date;

- create more than one Account for the same individual user; or

- share an Account.

You, as the healthcare provider, may download from the Service the patient’s exercise program and compliance history strictly for the purpose of maintaining the patient’s records and must not sell, redistribute or use for any other purpose. You may not use any means for the export and/or download of Your patient’s exercise program and compliance history, other than the means expressly provided for such purpose by Physitrack. Patients may download from the Service their exercise programs and account details strictly for their personal, non-commercial use only, provided they keep intact all copyright and other proprietary notices.

Where the Service is used to access, create, or maintain EMR Records, You must maintain appropriate technical and organisational measures, including unique user credentials, role-based access controls, least-privilege permissions, timely deactivation of accounts for personnel who no longer require access, reasonable endpoint and network security, workforce training appropriate to Your use of the Service, and procedures for monitoring access by Authorised Users. You are responsible for configuring and managing Authorised User access, preventing credential sharing, and protecting copies of patient information exported, downloaded, printed, transmitted, or otherwise transferred from the Service to systems, devices, files, recipients, or environments under Your control. Physitrack remains responsible for personal data that Physitrack or its sub-processors continue to process on Your behalf within or in support of the Service in accordance with the DPA and applicable law.

10. Third-Party Services, Integrations, Linked Websites and Interoperability. 

Websites and services provided by third parties are not under our control, and we are not responsible for third-party services except to the extent required by applicable law or expressly agreed in writing. The Service may contain links to third-party websites or may integrate with practice-management systems, electronic medical record systems, payment processors, communications providers, telehealth tools, health-data repositories, analytics services, cloud infrastructure, or other systems selected, enabled, or authorised by You. Linked websites and third-party services are not under our control, and their own terms and privacy practices may apply.

Physitrack may provide APIs or other integration functionality to allow integration of the Service with other services and platforms. Where clinical data, EMR Records, personal data, health information, or other patient information is imported into, exported from, transmitted through, or exchanged by the Service through an integration, API, connected system, download, print, message, referral, transfer, or other interoperability workflow, You are responsible for authorising and configuring the transfer, determining whether the intended recipient and connected system are appropriate, obtaining all required patient permissions or other legal authority, and ensuring that copies created outside the Service are used, secured, retained, transferred, and disclosed in accordance with applicable law. Physitrack remains responsible for its own processing of personal data in accordance with the DPA, Privacy Policy, these Terms, and applicable law.

Where applicable law requires access, portability, transfer, interoperability, or continuity-of-care functionality, You are responsible for determining the legal basis, scope, recipient, timing, and professional requirements applicable to the relevant disclosure or transfer. Physitrack will provide the contracted Service functionality and DPA-required assistance reasonably necessary to support lawful access, portability, export, correction, deletion, restriction, transfer, and other data-subject or patient-rights requests for personal data processed through the Service. Physitrack may decline or delay an access, exchange, export, or transfer request to the extent necessary to comply with law, protect privacy or security, respect patient permissions, preserve system integrity, comply with the DPA or Your documented instructions, or operate within the Service’s contracted and technically supported functionality.

11. Information on the Service

11.1 All exercises available on the Service are demonstrations only. You acknowledge that healthcare providers are responsible to ensure that any exercises and exercise programs created for a patient are appropriate for that patient. 

11.2 Physitrack does not endorse or recommend any information on the Platform or made available through the Service. All information contained on the Platform and through the Service may not be sold, redistributed or used for any other commercial purpose. 

11.3 There is always the possibility of physical injury when patients are participating in any exercise or exercise program. You represent that your patients have informed You, as their healthcare provider, of their medical history and existing conditions and have received their consent to participate (and continue to participate) in the programs and exercises available to them on the Service. You represent that You have informed Your patients that if they feel discomfort or pain, they should immediately stop the activity causing such discomfort or pain and contact their healthcare provider or an ambulance in the case of a medical emergency. 

11.4 If You transfer a patient from Physitrack to another service provider, it is Your responsibility, or the responsibility of the transferring health practitioner, to ensure that You maintain records relating to the patient in accordance with law. 

12. Termination of Use; Discontinuation and Modification of the Service. 

You may terminate Your account at any time by following the prompts in the Platform or by contacting customer service at support@physitrack.com. Your termination will take effect at the end of the current billing period unless Your termination notice is received by us fewer than ten (10) days before the end of the billing period, in which case the termination will take effect at the end of the following billing period. If You violate any provision of these Terms, including payment obligations, Your permission from us to use the Service will terminate automatically. In addition, Physitrack may in its discretion terminate Your user account on the Service or suspend or terminate Your access to the Service at any time if You violate any provision of these Terms, if we no longer provide any part of the Service, or for another lawful reason, with or without notice. We also reserve the right to modify or discontinue the Service at any time, including by limiting or discontinuing certain features of the Service, temporarily or permanently, without notice to You. To the fullest extent permitted under applicable law, we will have no liability on account of any change to the Service or any suspension or termination of Your access to or use of the Service, except to the extent liability cannot lawfully be excluded or limited.

Upon the termination of Your account, any aspect of the Service, or these Terms for any reason, the return, export, retention, deletion, de-identification, anonymisation, archive, and backup expiry of Customer Data, personal data, and EMR Records will be governed by the applicable DPA, customer agreement, product configuration, Physitrack Data Retention Policy, and applicable law. Before termination takes effect, You are responsible for exporting or otherwise retaining any EMR Records and other records that You are required to preserve under applicable law, professional standards, funder, payer or regulator requirements, or Your own record-retention policies. Deletion may be subject to lawful retention, legal-hold, audit, security, backup, business-continuity, and disaster-recovery requirements. Where Australian privacy law applies, personal information that is no longer required for any lawful purpose will be destroyed or de-identified in accordance with applicable Australian privacy requirements, subject to lawful retention exceptions. Where EU or UK data-protection law applies, deletion, return, restriction, and retention will be handled in accordance with the DPA, applicable law, and Your documented instructions.

13. Privacy; Data Protection; International Transfers; Security Incidents.

a. United Kingdom, European Economic Area, Canada and other applicable jurisdictions, excluding Australia and the USA. Where You are a controller, health information custodian, trustee, organisation, responsible person, or equivalent entity, and Physitrack processes personal data, personal information, personal health information, health information, or similar protected information on Your behalf as a processor, service provider, sub-processor, or equivalent role, Physitrack’s DPA applies and is incorporated into these Terms by reference. The DPA governs such processing, including documented instructions, confidentiality, security, sub-processors, international transfers, assistance with data-subject and patient rights, personal data breaches, retention, return, deletion, and audit or compliance support. If these Terms conflict with the DPA in relation to personal data processed on Your behalf, the DPA prevails.

b. Controller and healthcare responsibilities. You are responsible for determining the lawful basis, consent, notice, transparency, professional, clinical, health-record, and retention requirements that apply to Your collection, use, disclosure, transfer, retention, and other processing of patient information through the Service. You are responsible for ensuring that all required privacy notices, collection notices, recording notices, patient consents, minor or representative permissions, sensitive-information consents, and other lawful bases or authorisations are obtained and documented before patient information is entered into, collected through, recorded by, transmitted through, or otherwise processed using the Service. Where minors, patients lacking capacity, carers, guardians, parents, substitute decision-makers, authorised representatives, or other representatives are involved, You are responsible for verifying the representative’s authority and configuring access consistently with applicable law and professional obligations.

c. International transfers. The primary hosting location and available transfer mechanisms for EMR Records and other personal data are determined by the applicable service region, product configuration, customer agreement, DPA, and sub-processor arrangements. Physitrack does not provide customer-selectable data residency unless expressly included in the applicable service configuration or contract. Where personal data is transferred outside the United Kingdom, European Economic Area, Switzerland, Canada, Australia, or another jurisdiction with transfer restrictions, Physitrack will use transfer mechanisms and contractual safeguards required by applicable law, which may include adequacy decisions, standard contractual clauses, UK transfer mechanisms, transfer risk assessments, supplementary measures, or comparable safeguards. You are responsible for ensuring that Your instructions to transfer, export, disclose, or otherwise make personal data available outside the relevant jurisdiction are lawful.

d. European health-data developments. To the extent European Union law concerning electronic health data, interoperability, patient access, or cross-border health-data exchange becomes applicable to the Service or to You, each party will comply with the obligations applicable to it. You remain responsible for determining Your professional, controller, healthcare-provider, and health-record obligations, including the lawful basis for making electronic health data available to patients, other healthcare providers, or authorised recipients. Physitrack will provide the contracted functionality and DPA-required assistance within the Service’s supported configuration.

e. Canada. Where Canadian federal, provincial, or territorial privacy or health-information law applies, You are responsible for determining whether You are a health information custodian, trustee, organisation, public body, service provider, affiliate, information manager, or other regulated entity and for complying with applicable notice, consent, safeguarding, access, correction, retention, breach-notification, residency, and service-provider requirements. Physitrack will process personal information and personal health information in accordance with the applicable customer agreement, DPA, Privacy Policy, and law, including by using contractual, technical, and organisational safeguards appropriate to the sensitivity of the information.

f. Security incidents and breaches. If Physitrack becomes aware of a personal data breach, security incident, confidentiality incident, or unauthorised access, use, disclosure, alteration, loss, or destruction affecting personal data processed on Your behalf, Physitrack will notify and assist You in accordance with the DPA, applicable law, and the applicable customer agreement. You are responsible for notifying affected individuals, regulators, professional bodies, funders, payers, or other persons where legally required of You, except to the extent Physitrack has a direct legal obligation to provide notice. Where Physitrack has a direct legal notification obligation, Physitrack may provide notice directly while coordinating with You to the extent lawful and reasonably practicable.

14. Additional Terms; Beta, Pilot and Evaluation Access. 

You acknowledge that Your use and the use by end-users of the Service is subject to all additional terms, policies, rules, instructions, notices, or guidelines applicable to the Service or particular features that we may make available from time to time, including end-user licence agreements for downloadable software applications, informed-consent materials, recording notices, product instructions, security instructions, beta terms, pilot terms, evaluation terms, or feature-specific rules (the “Additional Terms”), subject to Section 15. All Additional Terms are incorporated by this reference into and made a part of the Terms, as applicable. Beta, pilot, pre-release, sandbox, demonstration, or evaluation access may be subject to separate Additional Terms, including confidentiality, evaluation-use restrictions, technical limitations, data restrictions, and a prohibition on use of real patient or other third-party live data unless Physitrack expressly approves the environment in writing for production clinical use and all required contractual, privacy, security, implementation, and compliance steps have been completed.

15. Modification of these Terms. We reserve the right, at our discretion, to change these Terms at any time. The updated Terms will be published on our website. If a change to these Terms modifies your rights and obligations, we may notify you of the modified Terms by email to the address you have provided in your user profile. Modifications are effective upon publication. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose. Where a modification materially changes Your rights or obligations, Physitrack may require You or Authorised Users to accept the updated Terms before continuing to use the Service. Physitrack may maintain different versions of the Terms for different regions, products or features where appropriate, and may record the version accepted by each Authorised User.

16. Ownership; Proprietary Rights. The Service is owned and operated by Physitrack. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, videos, content, information, and all other elements of or available through the Service (“Materials”) provided by Physitrack whether registered or unregistered, or pending application for registration in any other jurisdiction are protected by intellectual property and other laws. All Materials included in the Service are the property of Physitrack or our third-party licensors. Except as expressly authorised by Physitrack, You may not make use of the Materials. Physitrack reserves all rights to the Materials not granted expressly in these Terms. Nothing in the Terms and Conditions of Service is intended to entail any transfer of intellectual property rights to You. You further undertake and agree not to assert any rights of title of such intellectual property rights (including foreground intellectual property) whether in law or equity in any jurisdiction. Subject to the other terms of these Terms of Service, by making available or uploading Content to the Service, You automatically grant Physitrack a cost-free, worldwide, irrevocable, sub-licensable and transferrable right to use this Content insofar as is related to the provision of the Service.

17. Customer Content and Customer Data Generally. Certain features of the Service may permit You or Authorised Users to upload, submit, create, import, transmit or store documents, messages, reviews, images, videos, text, clinical information, questionnaire responses and other information (“Customer Content” and “Customer Data”). You and Your licensors retain all rights, title and interest in Customer Content and Customer Data. You grant Physitrack a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display, modify and otherwise process Customer Content and Customer Data only to the extent reasonably necessary to provide, maintain, secure, support and improve the Service, carry out Your documented instructions, comply with applicable law, and exercise rights expressly granted under these Terms or the applicable DPA. You are responsible for ensuring that You have the rights, permissions, notices, consents and other lawful bases required to provide Customer Content and Customer Data to the Service and to instruct Physitrack to process it. Notwithstanding any other licence in these Terms, personal data contained in Customer Content or Customer Data, including EMR Records, will be processed in accordance with the Privacy Policy, the DPA where applicable, and applicable law. Where Physitrack acts as a data processor, it will process such personal data on Your documented instructions, as necessary to provide and protect the Service, or as otherwise permitted by the DPA or required by law. Physitrack does not use EMR Data, identifiable patient information, personal health information, patient recordings or transcripts, or de-identified patient-record data to train or fine-tune artificial-intelligence or machine-learning models. Approved AI subprocessors or technology providers are not permitted to use such data for their own model training and are subject to applicable contractual, privacy, security, and data-protection requirements. Physitrack may collect service usage and telemetry data and may create and use aggregated or de-identified data derived from Customer Data for analytics, security, product improvement and other lawful business purposes, provided that the data has been aggregated or de-identified in accordance with applicable law and the DPA and is not used to identify an individual. You remain responsible for the accuracy, completeness and lawfulness of Customer Content and Customer Data submitted by You or Your Authorised Users. Physitrack may remove or restrict content where reasonably necessary to comply with law, protect the Service or enforce these Terms.

18. Disclaimer. You shall be responsible for the accuracy and completeness of information You provide to Physitrack or enter into the Service. The regulatory status of a software function depends on its intended purpose and the law applicable in the jurisdiction where it is supplied or used. The EMR recordkeeping, storage, retrieval, documentation, scheduling, communications and practice-management functions of the Service are intended to support healthcare professionals and are not intended, by themselves, to diagnose disease, determine prognosis, prescribe treatment or replace professional clinical judgment. Certain separately identified features may be regulated medical devices. Where a feature is identified by Physitrack as regulated, it must be used only for its stated intended purpose and in accordance with the applicable Instructions for Use and regulatory documentation. Except for such a separately identified regulated feature and only to the extent permitted by its intended purpose, no part of the Service is intended to autonomously diagnose, determine treatment, prioritise clinical decisions or provide patient-specific medical condition advice. Any AI-assisted or automated feature that generates, drafts, auto-populates, transcribes or summarises clinical content is assistive and provisional only. A qualified healthcare professional must review, verify and approve that output before relying on it or incorporating it into a patient’s clinical record. You acknowledge that exercises available on the Platform and/or app are demonstrations only and that You, as the healthcare provider, are responsible for ensuring that exercises and exercise programmes created for an end user are appropriate for that end user. Nothing in this Section excludes liability that cannot lawfully be excluded or limits Physitrack’s obligations under the DPA or applicable law.

19. Patient Information and Electronic Medical Record Functionality. 

You acknowledge that Your relationship with Physitrack does not create a partnership, joint venture, agency, healthcare-provider relationship, or professional clinical relationship between Physitrack and any patient. To the extent Physitrack processes patient personal data, health information, personal health information, sensitive information, or other patient information on Your behalf, Physitrack does so as a processor, sub-processor, service provider, information manager, or equivalent role in accordance with the Privacy Policy, the applicable DPA, Your documented instructions, the customer agreement, and applicable law.

Patient information processed through the Service may include health information and other special category or sensitive personal data. Certain features of the Service allow Customers and Authorised Users to create, maintain, store, retrieve, transmit, export, and manage electronic patient and clinical records (“EMR Records”). Where You elect to use the EMR functionality, the Service may be used by You as an electronic system of record for clinical information entered into and maintained through the Service. You remain responsible for determining which information constitutes Your legal, official, designated, or professional patient record and for complying with applicable professional, licensing, privacy, health-record, retention, access, correction, portability, interoperability, transfer, and deletion requirements.

You are responsible for configuring and managing Authorised User access; for the lawful collection, recording, upload, import, use, disclosure, export, and transfer of patient information; for providing notices and obtaining consents or authorisations required by applicable law; for verifying the authority of any parent, guardian, carer, substitute decision-maker, or authorised representative; and for determining whether particular sensitive demographic, health, disability, Indigenous status, racial or ethnic origin, language, interpreter, minor, mental health, reproductive, genetic, or other specially protected information should be collected and how it may be used. You are also responsible for the accuracy, completeness, integrity, authorship, review, approval, retention, and lawful use of clinical information entered or approved by Your Authorised Users, including reviewing and approving any AI-assisted or automated clinical content before it is relied upon or incorporated into a patient record.

Where You export, download, print, transmit, disclose, or otherwise transfer patient information from the Service to a device, file, application, recipient, repository, integration, or environment under Your control, You are responsible for the security, use, disclosure, retention, transfer, and further handling of that copy. This does not limit Physitrack’s obligations under the DPA or applicable law for personal data that Physitrack or its sub-processors continue to process on Your behalf within or in support of the Service.

The Service is not an emergency medical service and must not be used as the sole means for emergency, urgent, or time-critical care. You are responsible for instructing patients and Authorised Users that emergency services available in the patient’s location should be used where delay may create a risk to health or safety.

20. Subcontractors. You hereby consent to Physitrack’s engagement of third parties (including Physitrack’s affiliates) to perform, provide, or support the performance or provision of, all or any portion of the Service or the Physitrack website.

21. Feedback. If You choose to provide input or suggestions regarding Your experience with the Service (“Feedback”), then You hereby grant Physitrack an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit such Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

22. Indemnity. To the fullest extent permitted under applicable law, You are responsible for Your use of the Service, and You will defend and indemnify Physitrack and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Physitrack Entities”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with: (a) Your access to, use of, or alleged use of, the Service; (b) Your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) Your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) any dispute or issue between You and any third party; (e) fraud, intentional misconduct, criminal acts, gross negligence, or negligence committed by You; and (f) any and all allegations made by Your personnel, affiliates, subcontractors, and/or Authorised Users against us in connection with the Service. To the fullest extent permitted under applicable law, we reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You (without limiting Your indemnification obligations with respect to that matter), and in that case, You agree to cooperate with our defence of that claim.

23. Disclaimers; No Warranties. 

23.1. The Service and all materials, products, and content available through the Service are provided “as is” and on an “as available” basis, without warranty or condition of any kind, either express or implied. Physitrack entities disclaim, and You hereby expressly waive, all warranties of any kind, whether express, implied, or statutory, relating to the Service and all materials, products, and content available through the Service, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; (b) any warranty arising out of course of dealing, usage, or trade; and (c) any warranty as to whether the communications data or other information available through or transmitted by the Service is true, complete or accurate. The Physitrack entities do not warrant that the Service or any portion of the Service, or any materials or content offered through the Service, will be uninterrupted, secure, or free of errors, viruses, or other harmful components, and do not warrant that any of those issues will be corrected.

23.2. No advice or information, whether oral or written, obtained by You from Physitrack or any materials or content available through the Service will create any warranty regarding any of the Physitrack entities or the Service that is not expressly stated in these Terms. You assume all risk for any harm or damage that may result to You from Your use of or access to the Service, Your dealing with any other Service user, and any materials or content available through the Service. You understand and agree that You use the Service and use, access, download, or otherwise obtain materials or content through the Service and any associated sites or services, at Your own discretion and risk and that You are solely responsible for any damage to Your property (including Your computer system or mobile device used in connection with the Service), or the loss of data that results from the use of the Service or the download or use of that material or content. 

You understand that certain portions of the Service may be subject to medical-device or other regulatory compliance requirements in the United Kingdom, European Union, Australia or other applicable jurisdictions, and that a software correction or change to a regulated feature may not be implemented in a production environment until it has passed the validation process required for that feature. The timeframe to resolve an issue may depend both on the issue itself and on the time required to perform appropriate validation. Accordingly, to the fullest extent permitted by law, Physitrack and its affiliated entities will not be responsible for delays that are reasonably necessary to complete an applicable regulatory validation process. The above disclaimers apply only to the fullest extent permitted by applicable law. Nothing in this Section excludes or limits Physitrack’s obligations under the applicable DPA, applicable data-protection law, or any statutory obligation or liability that cannot lawfully be excluded or limited.

24. Limitation of Liability. In no event will the Physitrack entities nor Physitrack's licensees/licensors be liable to You (or any affiliates, employees, or authorised users) for any indirect, incidental, special, consequential or punitive damages (including damages for increased costs, diminution in value or lost business, production, revenues, or profits, goodwill, reputation, or any other intangible loss) arising out of or relating to these terms or Your access to or use of, or Your inability to access or use the Service or any materials, products, or content available on or through the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not any Physitrack entity has been informed of the possibility of damage

The aggregate liability of the Physitrack entities to You (and all affiliates, employees, and authorised users) for all claims arising out of or relating to these terms or Your use of or any inability to use any portion of the Service, products sold through the Service, or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the fees paid to Physitrack during the twelve (12) month period preceding the event giving rise to the cause of action. Nothing in these terms shall operate to exclude or limit liability for death or personal injury caused by negligence or fraud, or any other liability which cannot be excluded or limited under applicable law.

Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to and does allocate the risks between the Parties under these terms. This allocation is an essential element of the basis of the bargain between the Parties. Each of these provisions is severable and independent of all other provisions of these terms. The limitations in this section will apply even if any limited remedy fails of its essential purpose.

25. Force Majeure. To the fullest extent permitted under applicable law, Physitrack will be excused from performance under these Terms and shall not be liable for any period that it is prevented from or delayed in performing any obligations pursuant to these Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting from any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labour strikes; (e) telecommunications, network, computer, server or Internet disruption or downtime; (f) unauthorised access to Physitrack’s information technology systems by third parties; or (g) other causes beyond the reasonable control of Physitrack.

26. Governing Law and Venue. These Terms and Your use of the Service are governed by the laws of England and Wales without regard to conflict of laws principles. If a lawsuit or court proceeding is permitted under these Terms, then You and Physitrack agree to submit to the exclusive jurisdiction of the courts of England and Wales, for the purpose of litigating any dispute, and You hereby consent to the personal jurisdiction and venue thereof. We operate the Service from our offices in the United Kingdom and we make no representation that Materials included in the Service are appropriate or available for use in other locations.

27. Custom Development. If You engage us to develop an API and/or customise the Service, the terms of the Custom App Development Terms Schedule 2 (as set out below these terms) shall apply to such development and are incorporated herein by this reference.

28. General. These Terms, together with the Physitrack Privacy Policy, the Data Processing Agreement where applicable, Additional Terms and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between You and Physitrack regarding Your use of the Service. You may not assign or transfer these Terms or Your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. Upon termination of these Terms, the “No Medical Advice” section, and Sections 1-3, 6, 7(c), 8-24 and 26-29, along with the Physitrack Privacy Policy and any other accompanying agreements, will survive.

Sections 8, 9, 10, 12, 13, 14, 17, 18, 19, 20, 22, 23, 24, 26, 29, 30, and 31, and any DPA, confidentiality, security, data-protection, beta, pilot, evaluation, retention, deletion, or similar obligations that by their nature should survive, will survive termination to the extent applicable.

29. No Class Actions. To the fullest extent permitted under applicable law, the parties agree that they may bring claims against each other only in their individual capacities and not as a class member in any purported class or representative proceeding. To the extent a jury-trial waiver can lawfully apply in the relevant forum, each party waives any such right.

30. Claims. To the fullest extent permitted under applicable law, no action arising out of, in connection with, or relating to these Terms shall be brought by You more than one (1) year after the accrual of the cause of action. This period shall not be extended for any reason, except by the written consent of both parties. All statutes or provisions of law which would toll or otherwise affect the running of the period of limitation are hereby waived, and no such statute or provision of law shall operate to extend the period limited in this paragraph, to the fullest extent permitted under applicable law.

31. Consent to Electronic Communications. By using the Service, You consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to You electronically will satisfy any legal communication requirements, including that those communications be in writing.

Contact Information. The Service is offered by Physitrack. You may contact us by emailing us at support@physitrack.com, or writing to us at 4^th Floor, 140 Aldersgate Street, London, EC1A 4HY 

SCHEDULE 2. Custom App Development Terms Schedule (if applicable)

These Terms set forth the Parties’ mutual understanding relating to Vendor’s (Physitrack's) provision of Custom Development Services to the Customer and shall apply in conjunction with the terms set out in the main Terms of Service, or the body of the Software Service Agreement.

DEFINITIONS. All terms used in this Schedule shall have the meaning specified in the Agreement unless otherwise defined in this Schedule. For the purposes of this Schedule, the following terms are defined as follows.

“Custom Development Services” means the services provided by Vendor in connection with customising the Physitrack API and/or the “look-and-feel” and/or workflows of the Platform, Patient Web and Mobile App, and/or Practitioner Mobile App for Customer, as mutually agreed by the Parties in writing.

“Deliverables” means the Physitrack API, custom Platform, custom Patient Web and Mobile App, and/or custom Practitioner Mobile App conceived, made, or discovered, or generated in connection with the Custom Development Services performed by Vendor. Deliverables do not include Customer’s Pre-Existing IP or Third Party Materials provided by Customer for use in developing the Deliverables.

“Vendor IP” means the works (including websites, applications, databases, interfaces), derivative works, copyrightable notes, records, inventions, improvements, developments, discoveries, and trade secrets, materials and information (including all work flows, plans, notes, software and other documentation, source code, object code, agendas, diagrams, presentations, reports, scripts, logical data flow and analysis of the Platform, Physitrack API, Patient Web and Mobile App, and/or Practitioner Mobile App) that are conceived, made, or discovered, or generated in connection with the Custom Development Services performed by Vendor. Deliverables do not include Customer’s Pre-Existing IP.

“Pre-Existing IP” means any materials, inventions, technology, or content that was developed by a Party prior to Customer engaging Vendor to perform any Custom Development Services under the Agreement.

“Third Party Materials” means any documentation, content, invention, technology, or other materials of any type that are not the sole property of a Party.

2.Obligations of the Parties.

2.1 Vendor Obligations. Under the terms of this Schedule, Vendor agrees to provide Custom Development Services to Customer. Vendor will use personnel and subcontractors with the requisite skills, experience, training, and qualifications to perform the Custom Development Services.

2.2 Customer Obligations.

2.2.1 Customer shall promptly take any actions and provide all information requested by Vendor for Vendor to perform Vendor’s obligations under this Agreement, and any such provided information must be true and accurate. Vendor shall not be liable for any delay or breach of this Schedule or the Agreement caused directly or indirectly by a delay or failure by Customer to take any action or provide all information (or failure to provide accurate information) requested by Vendor.

2.2.2 For the purposes of developing the Patient Web and Mobile App and/or Practitioner Mobile App on Apple iOS, Customer acknowledges that, due to Apple’s rules, Customer will be required to establish an Apple Developer Account (as defined at: https://developer.apple.com/programs/how-it-works/). Once the account is established, Customer will be required to invite Vendor to be the manager/administrator of its Apple Developer Account and/or App Store Connect Account on its behalf, for the purposes of developing, publishing and managing the custom Patient Web and Mobile App and/or custom Practitioner Mobile App in accordance with this Agreement. Customer and not Vendor is responsible for Customer’s compliance with any terms to which Customer has agreed with mobile app store providers, including Apple and Google.

3. Acceptance of Deliverables. A Deliverable will be deemed accepted upon the earlier of (a) Customer’s or Customer’s Authorised Users’ access or use of such Deliverable in a production environment, and (b) ten (10) days after the Deliverables are made available to Customer for use in a production environment. All access and use of the Deliverables in a production environment is permitted only subject to Section 7 and the terms of this Schedule and the Access License under the Agreement or another agreement as mutually agreed by the Parties. Customer’s access and use of Deliverables in the testing environment is limited only to Customer personnel solely for the purposes of testing the Deliverables and for no other purpose and otherwise in accordance with the Agreement.

4. Intellectual Property.

4.1 Ownership of the Deliverables. As between the Parties, Customer agrees that all Deliverables and each portion thereof shall be the sole and exclusive property of Vendor, except Vendor will not own Customer’s Pre-Existing IP or Third Party Materials provided by Customer that are incorporated into the Deliverables. Customer shall not take any action that is inconsistent with Vendor’s sole ownership of Deliverables. For the avoidance of doubt, Customer will and hereby does irrevocably assign to Vendor all right (including any “moral rights”), title and interest in and to the Deliverables and all related Intellectual Property Rights and all rights of action and claims for damages and benefits arising due to past and present infringement of said rights. In no circumstance shall a copyrightable aspect of the Deliverables be deemed to be a “work made for hire” (as defined in Section 101 of Title 17 of the United States Code, as amended). The Parties do not intend Vendor to be a joint author of the Deliverables within the meaning of the U.S. Copyright Act of 1976, as amended, and that in no event will Vendor be deemed a joint author of such Deliverables. Nothing in this Agreement shall be construed to transfer any right, title, or interest to Customer the Deliverables or any Intellectual Property Rights therein. Customer disclaims any rights to the Deliverables or any Intellectual Property Rights therein, and will assert no claim (copyright, patent, or otherwise) to their use, development, and/or production. Customer may not access, use, resell, sell, license, sublicense, distribute, make available, rent, or lease the Deliverables or any Intellectual Property Rights therein for any purpose. Customer agrees to respect and not to remove, obliterate, or cancel from view any copyright, trademark, confidentiality or other proprietary notice, mark, or legend appearing on the Deliverables. Customer shall undertake no action reasonably expected to interfere with or diminish the Intellectual Property Rights of Vendor or its third-party licensors.

4.2 Further Assurances. During and after the Term, Customer shall, and shall ensure that all Customer personnel will, reasonably assist and cooperate with Vendor in all respects and shall execute documents and, subject to the reasonable availability of Customer and/or Customer personnel, will give testimony and take such further acts reasonably requested by Vendor (all at Vendor’s expense) to enable Vendor to acquire, transfer, maintain, perfect and enforce its Intellectual Property Rights and other legal protections for the Deliverables.

4.3 Attorney-in-Fact. In the event that Vendor is unable for any reason, after reasonable effort, to secure Customer’s signature on any document needed in connection with the actions specified in this Schedule, Customer hereby irrevocably designates and appoints Vendor and its duly authorised officers and agents as Customer’s agent and attorney-in-fact, to act for and on its behalf to execute, verify and file any such documents and to do all other lawfully permitted acts to further the purposes of this Schedule with the same legal force and effect as if executed by Customer.

4.4 Third Party Materials and Pre Existing Intellectual Property. Customer will not request that Vendor incorporate into, embody in, or provide with any Deliverable any Third Party Materials or Pre-Existing IP, unless Customer has obtained all third-party rights necessary to provide the license to Vendor as set forth in Section 4.5 of this Schedule below. It is recognized and understood that Pre-Existing IP owned by each Party and existing as of the Effective Date are the separate property of each such Party, and are not affected by this Schedule or the Agreement, and each Party shall not have any claims or rights in such separate inventions or technologies of the other Party.

4.5 License from Customer. Customer hereby grants Vendor a non-exclusive, royalty-free, worldwide, right and license (with the right to sublicense through multiple tiers) to make, have made, sell, use, import, export, execute, reproduce, distribute, modify, adapt, publicly display, publicly perform, make derivative works of, and disclose any Third Party Materials provided by Customer or Customer Pre-Existing IP requested by Customer for the purpose of Vendor providing the Custom Development Services. All use of Customer’s logo and other trademarks in connection with the Deliverables under this Agreement shall inure to the sole benefit of Customer.

4.6 Branding. Vendor may label the Deliverables with Vendor’s logo and other trademarks, such as by including a “Powered by Physitrack” phrase on the Deliverables in Vendor’s sole discretion. All use of Vendor’s logo and other trademarks in connection with the Deliverables under this Agreement shall inure to the sole benefit of Vendor.

5. Maintenance Services. The Maintenance Services provided under the Agreement for its term shall include the general maintenance of the custom Platform, custom Patient Web and Mobile App, custom Practitioner Mobile App, and/or Physitrack API, as applicable.

6. Medical Disclaimer.

6.1 The regulatory status of any custom feature or Deliverable depends on its intended purpose and applicable law. Unless a feature is expressly identified by Vendor as a regulated medical-device function and is covered by the applicable Instructions for Use and regulatory documentation, Customer shall not configure or use that feature so that it autonomously diagnoses disease, determines prognosis or treatment, or provides patient-specific medical condition advice. A practitioner-guided auto-intake or similar feature may collect, structure, transmit, draft or summarise information for review by a healthcare provider, and may provide general signposting such as “see your GP” or “go to A&E”, provided that the healthcare provider remains responsible for the clinical decision. Any feature that generates, auto-populates, drafts, transcribes or summarises clinical content, including AI-assisted output, is provisional and must be reviewed, verified and approved by a qualified healthcare practitioner before it is relied upon or incorporated into the patient’s clinical record.

6.2 The Vendor does not warrant or represent the accuracy, completeness or suitability for the Customer’s intended use of information or content made available through the Services, including medical or healthcare-related information, exercise programmes, instructions, EMR content or AI-assisted output (the “Content”). The Customer is responsible for the use of Content and must make its own enquiries and professional assessment as to whether Content is accurate, complete and suitable for its intended use. Vendor provides the Services as a software provider and does not assume responsibility for clinical decisions made by Customer or its healthcare practitioners.

7. Compliance. The Customer understands that certain portions of the Deliverables may be subject to regulatory compliance requirements and that no software change may be implemented in a production environment until it has passed Vendor’s validation process. The timeframe to resolve will depend not only on the issue itself, but also on the time required to perform an appropriate validation. The Parties agree that Vendor will not be responsible for delays resulting from a software change being assessed or updated in Vendor’s validation process.

8. Custom Development Specifications and Commercial Terms. Any specifics of any custom development services and customisations shall be agreed to by the Parties in separate written agreement. The commercial provisions for the initial development of the custom development services shall be agreed in separate agreement with Physitrack, and without any such agreement the standard Custom App Development Fee of £9,999 and Monthly Maintenance Fee of £999 shall apply. Additional fees will be charged for any customizations or other custom-work following the release of custom Platform, custom Patient Web and Mobile App, custom Practitioner Mobile App, and Physitrack API for Customer’s use. The purchase of any Hosted Services Access License (for exercise prescription, education, outcomes analysis) is governed by written Agreement between Physitrack and the Customer, or else the Standard Terms of Service shall apply to the provision of any services.

‍

This Patient Terms of Use is a legally binding contract between you and Physitrack PLC (“Physitrack,” “we,” or “us”) regarding your use of the online services provided by Physitrack, including the PhysiApp mobile application (the “Service”). PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT,” OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING THE PHYSITRACK PRIVACY POLICY AND ANY OTHER TERMS REFERRED TO HEREIN AND INCORPORATED BY REFERENCE (TOGETHER, THE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOU MAY NOT USE THE SERVICE IF YOU ARE THE SUBJECT OF U.S. SANCTIONS OR  OF SANCTIONS CONSISTENT WITH U.S. LAW IMPOSED THE BY THE GOVERNMENTS OF THE COUNTRY WHERE YOU ARE USING THE SERVICES.  YOU MUST COMPLY WITH ALL U.S. OR OTHER EXPORT AND RE-EXPORT RESTRICTIONS THAT MAY APPLY TO GOODS, SOFTWARE, TECHNOLOGY AND SERVICES.

NO MEDICAL ADVICE

THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE NOR IS IT INTENDED FOR USE IN THE DIAGNOSIS OR CURE OF MEDICAL CONDITIONS WITHOUT INTERVENTION BY A HEALTHCARE PROFESSIONAL. THE SERVICE IS INTENDED ONLY FOR DISPLAYING EXERCISES AND EXERCISE PLANS AT THE DIRECTION OF A HEALTHCARE PROVIDER, TO TRACK YOUR EXERCISE PROGRESS FOR USE BY YOU AND YOUR HEALTHCARE PROVIDER AND TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. THE SERVICE MAY CONTAIN GENERAL INFORMATION OR CONTENT (INCLUDING VIDEOS) RELATED TO EXERCISES, TREATMENT AND OTHER HEALTHCARE TOPICS, BUT DOES NOT PROVIDE INTERPRETATIONS OR ANY CLINICAL SUGGESTIONS. ANY SUCH INFORMATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AND SHOULD NOT BE INTERPRETED AS MEDICAL ADVICE OR AS A SUBSTITUTE FOR CONSULTATION WITH A PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU ACKNOWLEDGE THAT YOUR HEALTHCARE PRACTITIONER IS RESPONSIBLE FOR ENSURING ANY EXERCISES AND EXERCISE PROGRAMS CREATED FOR YOU ARE APPROPRIATE FOR YOU. NO PART OF THE SERVICE (INCLUDING ANY FEATURE) SHALL BE CONFIGURED OR RELIED UPON IN ANY WAY THAT WOULD SUGGEST THAT IT IS BEING USED AS A MEDICAL DEVICE, THAT IS TO DETECT DISEASE OR TO OFFER DIAGNOSIS OR PROGNOSIS, NOR TO PROVIDE MEDICAL ADVICE BASED ON USER-ENTERED DATA. ALWAYS CONSULT WITH A HEALTHCARE PROFESSIONAL FOR MEDICAL ADVICE OR INFORMATION ABOUT A MEDICAL CONDITION, INCLUDING DIAGNOSIS AND TREATMENT, BEFORE STOPPING, STARTING, OR MODIFYING EXERCISES OR OTHER ACTIVITIES, ESPECIALLY IF YOU ARE PRONE TO INJURIES, ARE PREGNANT, UNDER 18 YEARS OF AGE, OR HAVE OTHER MEDICAL CONDITIONS. YOU SHOULD SEEK EMERGENCY HELP OR FOLLOW-UP CARE WHEN RECOMMENDED BY A HEALTHCARE PROFESSIONAL OR AS NEEDED. DO NOT DISREGARD OR DELAY SEEKING MEDICAL ADVICE BASED ON ANYTHING THAT APPEARS OR DOES NOT APPEAR IN THE SERVICE. IN THE EVENT OF A POSSIBLE EMERGENCY, CALL 9-1-1.

IMPORTANT INFORMATION ABOUT DISPUTE RESOLUTION

These Terms provide that all disputes between you and Physitrack with respect to your use of the Service will be resolved by binding arbitration, to the fullest extent permitted under applicable law. You agree to give up your right to go to court to assert or defend your rights under this contract, except for matters that may be taken to small claims court, to the fullest extent permitted under applicable law. Your rights will be determined by a NEUTRAL arbitrator and not a judge or jury, and your claims cannot be brought as a class action, to the fullest extent permitted under applicable law. Please review Section 22 (“Dispute Resolution and Arbitration”) for the details regarding your agreement to arbitrate any disputes with Physitrack.

OTHER TERMS

1. The Service Overview. The Service is an online application intended to display information about exercises and exercise plans, to track your exercise progress for use by you and your healthcare provider, and to facilitate communication between you and your healthcare provider. You understand and agree that the Service does not provide medical advice and you should consult with your physician or other qualified healthcare professional prior to engaging in any exercise or other activity. To the fullest extent permitted by law, you assume all risk and Physitrack is not responsible for any harm to you or others that may occur from your use of the Service. You may not access or use the Service for any other purpose. You are solely responsible for any information, images, videos, or other content or materials you upload to or transmit through the Service (“Communications Data”).

2. Eligibility. You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant that: (a) you are an individual who is at least 18 years old; (b) have not previously been suspended or removed from the Service; (c) your registration and use of the Service is in compliance with applicable laws and regulations; and (d) you have read and agree to our Privacy Policy, as further described in Section 11 below. In these Terms, “you” shall mean the person using the Service.

3. Accounts and Registration. When you register for an account, you may be required to provide us with some information about yourself, such as your email address and password. You agree that the profile information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. You understand and agree that as part of the registration process we may use this information to verify your eligibility to use the Service. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you have reason to believe that your account is no longer secure, then you must immediately notify us at support@physitrack.com.

4. Payment. Physitrack does not currently charge end-user patients who are not its direct customers a fee to use the Service. If Physitrack changes the fees for the Service, including by adding additional fees or charges, Physitrack will provide you advance notice of those changes. If you do not accept the changes, Physitrack may discontinue providing the Service to you. If you pay any fees (if applicable) with a credit card, Physitrack may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.

5. Licenses
a. Limited License. Subject to your ongoing compliance with these Terms, Physitrack grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (i) install the mobile application(s) associated with the Service, and use such mobile applications so installed, solely in object code format, and solely for your personal, non-commercial use for lawful purposes, on devices that you own or control, and (ii) access and use the Service for your personal, non-commercial, lawful purposes.
b. License Restrictions. Except and solely to the extent permitted by applicable law notwithstanding these restrictions, you may not at any time, directly or indirectly and may not permit any other person to: (i) reproduce, distribute, publicly display, or publicly perform the Service or any part thereof; (ii) reverse engineer, decompile, or make modifications to the Service or any part thereof; or (iii) interfere with or circumvent any feature of the Service or any part thereof, including any security or access control mechanism. You may not use the Service if you are prohibited under applicable law.
c. Reservation of Rights. Physitrack reserves all rights not expressly granted to you in these Terms. Except for the limited rights and licenses expressly granted under these Terms, nothing in these Terms grants, by implication, waiver, estoppel, or otherwise, to you or any third party any intellectual property rights or other right, title, or interest in or to the Physitrack intellectual property.
d. Open-Source Software. The Service may include or incorporate third-party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute such components (“Open-Source Components”). Although the Service is provided to you subject to these Terms, nothing in these Terms will be deemed to prevent, restrict, or otherwise prevent or restrict you from obtaining such Open-Source Components under the applicable third-party licenses or to limit your use of such Open Source Components thereunder.
e. Consent to Communications. By providing us with your contact information and using the Service, you agree to receive communications, including via email and phone calls (including text messages and calls made using an auto dialer or prerecorded voice message) and push notifications from or on behalf of Physitrack using the Service at the email address or telephone number you provided even if that number is on a National or State Do Not Call List. These calls and messages may be for informational purposes, such as to provide you with the information or consultation you requested. Standard text messaging and telephone minute charges applied by your cell phone carrier will apply. You accept that any reliance on these notifications will be at your own risk. Physitrack may, without further notice or warning and in our discretion, monitor and/or record calls and text message-based communications for our business purposes, such as quality assurance and training purposes and to protect our rights and the rights of others, and you hereby consent to such monitoring and recording.

IF YOU WISH TO OPT OUT OF MARKETING EMAILS FROM US, YOU CAN UNSUBSCRIBE BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE MARKETING EMAIL ITSELF. YOU ALSO HAVE THE OPTION TO TURN OFF PUSH NOTIFICATIONS THROUGH YOUR APPLICATION SETTINGS. You understand and agree that you may continue to receive communications while Physitrack processes your opt-out request, and you may also receive a communication confirming the receipt of your opt-out request.

6. Notifications and Automatic Alerts. Physitrack may present notifications, prompts with links to additional information, or suggested actions based on Physitrack’s analysis of information you have provided to it. You agree that Physitrack may send notifications, if enabled, to your mobile device for Service-related purposes in accordance with the Physitrack Privacy Policy. You may turn off push notifications via your application settings. Physitrack makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of any notifications. Any reliance on notifications will be at your own risk, and Physitrack disclaims all liability arising from your use or reliance upon them.

7. Prohibited Conduct. BY USING THE SERVICE YOU AGREE TO COMPLY WITH THE ACCEPTABLE USE POLICY AT www.physitrack.com/privacy.

8. Third-Party Services and Linked Websites. Websites and services provided by third parties, including websites linked through the Services, are not under Physitrack’s control, and we are not responsible for any third-party services, websites or their content.

9. Termination of Use; Discontinuation and Modification of the Service. You may terminate your account at any time by contacting customer service at support@physitrack.com. If you violate any provision of these Terms, your permission to use the Service will terminate automatically. In addition, Physitrack may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time for a reason including, but not limited to, if you violate a provision of these Terms or if we no longer provide any part of the Service, with or without notice. We also reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. To the fullest extent permitted under applicable law, we will have no liability whatsoever on account of any change to the Service or suspension or termination of your access to or use of the Service. Upon the termination of your account, any aspect of the Service, or these Terms for any reason and any data will be deleted by Physitrack after 30 days, in accordance with the Physitrack Privacy Policy which can be found at https://www.physitrack.com/data-retention-policy (including, but not limited to, Communications Data) you submitted through the Service.

10. Privacy Policy; Third Party Services; Additional Terms
a. Privacy Policy. Please read the Physitrack Privacy Policy at www.physitrack.com/privacy carefully for information relating to our collection, use, storage and disclosure of your personal information. The Physitrack Privacy Policy is incorporated by this reference into, and made a part of, these Terms. You explicitly consent to the collection, hosting, use, disclosure and other processing or handling of your personal information (including sharing data with third party providers) as described therein.
Australia. Physitrack relies on its customers, being your healthcare practitioner, to obtain and store your explicit consent for the provision, storage and use of any health data by Physitrack for the purposes of providing the Services to you in connection with the Platform and/or App. You covenant to Physitrack that you have provided your healthcare provider, who is a customer of Physitrack, with explicit consent for your health data to be provided and used by Physitrack specifically in connection with the provision of the Services to you, including Physitrack´s Platform and/or the App. To the extent legally permissible, neither Physitrack nor any of its Group companies shall be responsible to you or any third party for, and disclaims any and all liability in connection with, any requirements under the Privacy Act 1988, particularly the requirement to obtain and store explicit consent of end users in respect of their health data.
b. Additional Terms. Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the “Additional Terms”), such as end-user license agreements for any downloadable software applications, our informed consent forms, if applicable, or rules that are applicable to a particular feature or content on the Service, subject to Section 12. All Additional Terms are incorporated by this reference into, and made a part of, these Terms.

11. Modification of these Terms. We reserve the right, at our discretion, to change these Terms at any time. The updated Terms will be published on our website.  If a change to these Terms modify your rights and obligations, we may notify you of the modified Terms by email to the address you have provided in your user profile. Modifications are effective upon publication.  Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

12. Ownership; Proprietary Rights. The Service is owned and operated by Physitrack. The visual interfaces, graphics, design, compilation, information, data, code (including source code or object code), software, services, and all other elements of the Service (“Materials”) provided by Physitrack are protected by intellectual property and other laws. All Materials included in the Service are the property of Physitrack or our third-party licensors. Except as expressly authorized by Physitrack, you may not make use of the Materials. Physitrack reserves all rights to the Materials not granted expressly in these Terms.

13. Subcontractors. You hereby consent to Physitrack’s engagement of third parties (including Physitrack’s affiliates) to perform, provide, or support the performance or provision of, all or any portion of the Service or the Physitrack website.

14. Feedback. If you choose to provide input or suggestions regarding your experience with the Service (“Feedback”), then you hereby grant Physitrack an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit such Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

15. Indemnity. To the fullest extent permitted under applicable law, you are responsible for your use of the Service, and you will defend and indemnify Physitrack and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Physitrack Entities”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with: (a) your access to, use of, or alleged use of, the Service; (b) your violation of any part of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; (d) any dispute or issue between you and any third party; and (e) fraud, intentional misconduct, criminal acts, gross negligence, or negligence committed by you. To the fullest extent permitted under applicable law, we reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our DEFENSE OF THAT CLAIM.

16. DISCLAIMERS; NO WARRANTIES. THE SERVICE AND ALL MATERIALS, PRODUCTS, AND CONTENT AVAILABLE THROUGH IT ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. PHYSITRACK ENTITIES DISCLAIM, AND YOU HEREBY EXPRESSLY WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, RELATING TO THE SERVICE AND ALL MATERIALS, PRODUCTS, AND CONTENT AVAILABLE THROUGH IT, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE; AND (C) ANY WARRANTY AS TO WHETHER THE COMMUNICATIONS DATA OR OTHER INFORMATION AVAILABLE THROUGH OR TRANSMITTED BY THE SERVICE IS TRUE, COMPLETE OR ACCURATE. THE PHYSITRACK ENTITIES DO NOT WARRANT THAT THE SERVICE OR ANY PORTION OF IT, OR ANY MATERIALS OR CONTENT OFFERED THROUGH IT, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM PHYSITRACK OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE PHYSITRACK ENTITIES OR THE SERVICE NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME ALL RISK FOR ANY HARM OR DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICE, YOUR DEALING WITH ANY OTHER SERVICE USER, AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICE, AND ACCESS, DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH IT AND ANY ASSOCIATED SITES OR SERVICES, AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, OR LOSS OF DATA THAT RESULTS FROM SUCH USE, ACCESS OR DOWNLOAD OF THE SERVICE OR ANY RELATED MATERIAL OR CONTENT. THE FOREGOING SHALL APPLY TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. YOUR RIGHTS AND/OR THE PROHIBITION OF DISCLAIMER OF WARRANTIES MAY VARY FROM JURISDICTION TO JURISDICTION.

Physitrack does not warrant or represent the accuracy, completeness or suitability for any intended use of any information or content available through the Service, including without limitation, any medical related or healthcare information, advice or content including exercise programs and instructions made available via the Service.

You acknowledge that the Platform and app are designed to be compatible only with that software and those systems specified by Physitrack as compatible. Physitrack does not guarantee that the Platform and/or the app will be compatible with any other software or systems; that its use will lead to certain results; or that its Content will be accurate, up-to-date and complete.

17. Limitation of Liability. IN NO EVENT WILL ANY PHYSITRACK ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS, GOODWILL, REPUTATION, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE THE SERVICE OR ANY MATERIALS, OR CONTENT AVAILABLE ON OR THROUGH THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY PHYSITRACK ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. THE AGGREGATE LIABILITY OF THE PHYSITRACK ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE, PRODUCTS SOLD THROUGH THE SERVICE, OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO $100, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE RISKS BETWEEN THE PARTIES HEREUNDER. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW OF THE RELEVANT JURISDICTION.

You and your healthcare practitioner shall be solely responsible (and Physitrack shall have no liability) for configuring any exercise program and Physitrack does not accept any liability including for injury or otherwise resulting from use of the Platform and/or the app. Physitrack disclaims any and all liability that arises from configuration or reliance on the Service or any feature of it, including but not limited to any auto-intake feature, as being a medical device or medical advice. You shall be solely responsible for the accuracy and completeness of any information provided to Physitrack including during any intake process and thereafter. Physitrack is not responsible for training you to use the Service. You should refer any queries regarding use of the Service to your healthcare provider. Information provided through the Service and the use of the Service by you does not automatically create a doctor-patient relationship between you and any health professionals who may be affiliated with Physitrack.

Physitrack is ISO27001 certified and shall take steps to prevent unauthorised and unlawful destruction, loss, alteration or access to personal data transmitted, stored or processed by it. However, it shall not be responsible for, and expressly disclaims all liability in respect of: (i) operation of your infrastructure; (ii) loss, damage, inaccuracy and/or incompleteness of any content accessed via the Service; (iii) transmission errors, malfunctions or non-availability of any computer, data or telecom facilities; (iv) unauthorized use of the Platform and the app; or (e) any other manner in which the Platform and/or the app are used. Physitrack disclaims, and shall be held harmless from, any liability arising directly or indirectly from a service not purchased from it.

18. Force Majeure. To the fullest extent permitted under applicable law, Physitrack will be excused from performance under these Terms for any period that it is prevented from or delayed in performing any obligations pursuant to these Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting from any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labor strikes; (e) telecommunications, network, computer, server or Internet disruption or downtime; (f) unauthorized access to Physitrack’s information technology systems by third parties; or (g) other causes beyond the reasonable control of Physitrack.

19. Governing Law and Venue. These Terms and your use of the Service are governed by the laws of the State of New York, USA without regard to conflict of laws principles. If a lawsuit or court proceeding is permitted under these Terms, then you and Physitrack agree to submit to the exclusive jurisdiction of the state courts and federal courts located within New York, USA, for the purpose of resolving any dispute, and you hereby consent to the personal jurisdiction and venue thereof. We operate the Service from the United States, and make no representation that Materials included in the Service are appropriate or available for use in other locations.

20. General. These Terms, together with the Physitrack Privacy Policy and any other agreements expressly incorporated by reference into these Terms, are the entire understanding and agreement between you and Physitrack regarding your use of the Service. Except as expressly permitted herein, these Terms may be amended only by a written agreement signed by authorized representatives of all parties to these Terms. You may not assign or transfer these Terms or your rights under them, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers will not have any impact on the interpretation of any provision. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. Upon termination of these Terms, the “NO MEDICAL ADVICE” section, and Sections 2, 5, 7-9, and 11-24, along with the Physitrack Privacy Policy and any other accompanying agreements, will survive.

21. DISPUTE RESOLUTION AND ARBITRATION

a. Generally. In the interest of resolving disputes between you and Physitrack in the most expedient and cost-effective manner, you and Physitrack agree that every dispute arising in connection with these Terms will be resolved by binding arbitration, to the fullest extent permitted under applicable law. Arbitration is less formal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief as a court. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after termination of these Terms. You understand and agree that, by entering into these terms, You and Physitrack are each waiving the right to a trial by jury or to participate in a class action. ‍

b. Exceptions. Despite the provisions of Section 22(a), nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) bring an individual action in small claims court; (ii) pursue enforcement action through applicable federal, state, or local agency if the action is available; (iii) seek injunctive relief in a court of law; or (iv) file suit in a court of law to address an intellectual property infringement claim. ‍

c. Arbitrator. To the fullest extent permitted under applicable law, any arbitration between you and Physitrack will be settled under the Federal Arbitration Act and governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA. The AAA Rules and filing forms are available at www.adr.org, or by contacting Physitrack or the AAA at 1-800-778-7879. ‍

d. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if such other party has not provided a current physical address, then by electronic mail (“Notice”). Physitrack’s address for Notice is: Attn: Legal, Bastion House, 6th Floor, 140 London Wall, London, England, EC2Y 5DN, United Kingdom and email: legal@physitrack.com. The Notice must describe: (i) the nature and basis of claim or dispute; and (ii) specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach agreement within 45 days after Notice is received, either may commence an arbitration proceeding. The amount of any settlement offer made by you or Physitrack must not be disclosed to the arbitrator until the arbitrator makes a final decision and any award.

‍e. Fees. The payment of any fees will be decided by the AAA Rules unless otherwise agreed in writing. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits. If the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you may be liable for payment of fees as governed by the AAA Rules. In that case, you agree to reimburse Physitrack for any monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision with essential findings and conclusions on which the decision and any award are based. ‍

f. No Class Actions. To the fullest extent permitted under applicable law, you and Physitrack agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Unless both you and Physitrack agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not preside over any form of a representative or class proceeding. ‍

g. Modifications to this Arbitration Provision. If Physitrack makes any future change to this arbitration provision, other than a change to Physitrack’s address for Notice, you may send written notice of rejection within 30 days of the change to Physitrack’s address for Notice, in which case the rest of these Terms shall continue to apply or the account with Physitrack will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.‍

h. Opt-Out Procedure. You can choose to reject this Arbitration Agreement by mailing us a written opt-out notice (“Opt-Out Notice”) in accordance with this Section. For new users, the Opt-Out Notice must be postmarked no later than 30 days after the date you use the Service for the first time. You must mail the Opt-Out Notice to Physitrack, Bastion House, 6th Floor, 140 London Wall, London, England, EC2Y 5DN, United Kingdom. The Opt-Out Notice must state that you do not agree to the arbitration agreement and must include your name, address, phone number, and email address(es) used to log in to the (s) to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. If you opt out of the arbitration agreement, Physitrack will likewise not be bound by the arbitration provisions. The rest of these Terms will continue to apply. Opting out of the arbitration agreement has no effect on any previous, other, or future arbitration agreements you may have with us. ‍

i. Enforceability. If Section 22(f) is found to be unenforceable or if the entirety of this Section 22 is found to be unenforceable, then the entirety of this Section 22 (except this Section 21(i)) will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 20 will govern any action arising out of or related to these Terms.‍

j. Claims. To the fullest extent permitted by law, no action arising out of, in connection with, or relating to these Terms shall be brought by you more than one (1) year after accrual of the cause of action. This period shall not be extended for any reason, except by the written consent of both parties. To the extent permitted by law, all statutes or provisions of law which would toll or affect the period of limitation are hereby waived, and no such statute or provision of law shall operate to extend this limited period.

22. Export and Sanctions. You accept that you may not use the Service if you are, and you represent and warrant that you are not; on any U.S. Government list of prohibited or restricted parties; nor the subject of U.S. sanctions, Government embargo or sanctions consistent with U.S. law imposed by governments of the country where you are using the Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services.

23. Contact Information. The Service is offered by Physitrack. You may contact us by emailing us at support@physitrack.com, or writing to us at Attn: Legal, Bastion House, 6th Floor, 140 London Wall, London, England, EC2Y 5DN, United Kingdom.

24. Consumer Protection Notice. Physitrack appreciates the opportunity to try to resolve any complaint you have regarding the Service in the first instance by contacting it directly by email to support@physitrack.com. Please note that if you are a consumer, the limitations in these Terms are intended to be only as broad and inclusive as is permitted by the laws of your state of residence. For example, a California resident, under California Civil Code Section 1789.3, may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs to receive further information regarding use of, or a complaint relating to, the Service.

25. Notice Regarding Apple and Google. This sub-section only applies to the extent you are using our mobile application(s) on an iOS or Android (as applicable) device in connection with the Service. You acknowledge that these Terms are between you and us only, not with Apple Inc. (“Apple”) or Alphabet Inc. (“Google”), and neither Apple nor Google are responsible for the Service, or maintenance or support in connection with the Service, by way of this Agreement. Your right to use the Service in application form on an iOS or Android device is limited to a non-transferable license to use the application on such branded products that you own or control and as permitted by the Usage Rules set forth in any relevant Terms and Conditions of Apple Media Service or Google. Apple and Google are not responsible for investigating or addressing any claims relating to the Service. Such responsibility is allocated between us under these Terms. You agree to comply with any applicable third-party terms when using the Service. Upon your acceptance of these Terms, Apple, its subsidiaries and Google may have the right to enforce these Terms against you as third-party beneficiaries.

PLEASE READ THESE END USER TERMS CAREFULLY

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY CLICKING “I ACCEPT,” OR BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS AND REFERENCE MADE TO ANY OTHER DOCUMENTS MENTIONED HEREIN (TOGETHER, THE “TERMS”).  IF YOU DO NOT AGREE TO THE TERMS THEN YOU DO NOT HAVE PERMISSION TO USE THE SERVICE.

Who we are

We are Physitrack PLC, a company established and existing under the laws of England and Wales, having its registered office at Bastion House, 6th Floor, 140 London Wall, London, EC2Y 5DN (“we”, “us” or “Physitrack”). We are registered for VAT under VAT number GB 183 6396 73.

What we do          

We make available a platform, called Physitrack (hereinafter the “Platform” and together with any service provided in connection with the Platform hereinafter shall be the “Service” which is an online and mobile technology software solution that enables healthcare providers to engage remotely with their patients, including by facilitating the healthcare provider’s communication and exchange of exercise program templates with their patients.  You may not access or use the Service for any other purpose.  You are solely responsible for any information, images, videos, or other content or materials you provide to Physitrack or otherwise upload to or transmit through the service (“Communications Data”).     

Our relationship with you

You are not a customer of Physitrack. Physitrack’s contractual relationship is with your healthcare practitioner (the “Practitioner”), who is our customer and who has arranged for you to use the Platform in order for it to      provide better healthcare to you. You will not pay any money to Physitrack for your use of the Platform or our app.

We will only permit you to use the Platform and app in line with your Practitioner’s instructions and provided you do so in accordance with these Terms. You shall only be permitted to download a copy of, view, use and display the app and the Platform on a device for your personal purposes only in order to receive the healthcare services being provided by the Practitioner.

By agreeing to these Terms, you represent and warrant to us that your registration and your use of the Service is in compliance with all applicable laws and regulations.

Your privacy

We are not a controller of your personal data.  The Practitioner is the controller of your personal data.  We only process your personal data on the Practitioner’s behalf and in line with its instructions and the provisions of UK/EU GDPR.  There may be a few cases where we may act as a controller of your personal data, in which case we will process this information in accordance with our Privacy Policy http://www.physitrack.com/privacy.

‍

Australia. Physitrack relies on its customers being your healthcare practitioner, to obtain and store your explicit consent for the provision, storage and use of any health data by Physitrack for the purposes of providing the Services to you in connection with Physitrack’s Platform, Mobile App and PhysiApp.  You covenant to Physitrack that you have provided your healthcare provider, who is a customer of Physitrack, with your explicit consent for your health data to be provided and used by Physitrack specifically in connection with the provision of the Services to you, including Physitrack’s Platform, Mobile App and the PhysiApp (to the extent applicable).  To the extent legally permissible, neither Physitrack nor any of its Group companies shall be responsible to you or any other third party for and disclaims any and all liability whatsoever in connection with any requirements under the Australian Privacy Act 1988 (Cth), particularly the requirement to obtain and store explicit consent of its end users in respect of their health data.      

Consent to Communications      

By providing us with your consent, you agree to receive communications, including e-mail, phone calls , and push notifications from or on behalf of Physitrack  at the email address or telephone number you provided which shall be in accordance with Physitrack Privacy Policy.  These calls and messages may be for informational purposes.     Charges applied by your cell phone carrier will apply.  You accept that any reliance on these notifications will be at your own risk.

Physitrack may monitor communication pathways for our business purposes, such as quality assurance and training purposes and to protect our rights and the rights of others and you hereby consent to such monitoring for such purposes.

IF YOU WISH TO OPT OUT OF MARKETING EMAILS FROM US, YOU CAN UNSUBSCRIBE BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE MARKETING EMAIL ITSELF. YOU ALSO HAVE THE OPTION TO TURN OFF PUSH NOTIFICATIONS THROUGH YOUR APPLICATION SETTINGS. You understand and agree that you may continue to receive communications while Physitrack processes your opt-out request, and you may also receive a communication confirming the receipt of your opt-out request.

Account creation

To use the Platform and/or the app, your healthcare practitioner must add you as a patient to their account. Once you have been assigned an exercise program and/or invited for a video call, you may receive a program code which you can use to login to your exercise program and/or video call. When you register for an account, you may be required to provide us with some information about yourself, such as your email address and password. You understand and agree that as part of the registration process we may use this information to verify your eligibility to use the Service.  You agree that the profile information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. We do not warrant or represent the accuracy, completeness or suitability of your intended use of any information (including without limitation, any Content) on the Platform and/or the app.  You are solely responsible for maintaining the confidentiality of your account and password and you accept responsibility for all activities that occur under your account.

As soon as you know or have reason to suspect that the account is being abused or its security compromised, you must notify us immediately and take all necessary steps to prevent unauthorised access including changing relevant identifiers and taking other security measures as we reasonably require.

You may download from the Platform and/or the app your exercise programs and account details strictly for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices.  

If someone else owns the phone or device you are using

If you download or stream the app onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

Improvements to the Platform and the app

Physitrack is at all times entitled, without in any way becoming liable to you:

(a) to make procedural and technical alterations and/or improvements to the Platform and/or the app; and

(b) to temporarily discontinue or limit the availability of the Platform and/or the app if in its view, this is necessary, for example for purposes of preventative, corrective or adaptive maintenance.

Use restrictions

You shall not, and shall not permit any third party to:

(a) except as may be allowed by any applicable law which is incapable of exclusion by agreement between you and Physitrack and except to the extent expressly permitted under these terms: (i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Platform and/or the app, in any form or media or by any means; or (ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Platform and/or the app; or

(b) access all or any part of the Platform and/or the app in order to build a product or service which competes with the Platform and/or the app; or

(c) use the Platform and/or the app to provide services to third parties; or

(d) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Platform and/or the app available to any third party; or

(e) attempt to obtain, or assist third parties in obtaining, access to the Platform and/or the app other than as provided under these terms; or

(f) introduce, or permit the introduction of, any virus into the Platform and/or the app or Physitrack's network and information systems; or

(g) remove and/or circumvent any security measures or technical limitations (to use) of the Platform and/or the app.    

You guarantee that you will not use the Platform and/or the app in a way that: (i) infringes the rights of Physitrack or third parties, including but not limited to IP rights or rights in relation to the protection of privacy; (ii) is contrary to any current legislation or regulations; or (iii) is contrary to any provision in these terms.    

Physitrack and its affiliates, subsidiaries and agents (together, the “Physitrack Entities”) disclaim any and all liability that may arise out of or in any way connected with; (a) your access to, use of, or alleged use of the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property or privacy right; (d) any dispute or issue between you and any third party; and (e) fraud, intentional misconduct, criminal acts, gross negligence, or negligence committed by you.

Prohibited Conduct By using the Service, you agree to comply with the Acceptable Use Policy at www.physitrack.com/privacy.

Intellectual property rights

The Service is owned and operated by Physitrack.  The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services and all other elements of the Service (“Materials”) provided by Physitrack are protected by intellectual property and other laws.  All Materials included in the Service are the property of Physitrack or our third-party licensors.  Except as expressly authorised by Physitrack, you may not make use of the Materials.  Physitrack reserves all rights to the Materials not granted expressly in these Terms.      

Subject to your ongoing compliance with these Terms, Physitrack grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (i) install the mobile application(s) associated with the Service, and use such mobile applications so installed, solely in object code format, and solely for your personal, non-commercial use for lawful purposes, on devices that you own or control, and (ii) access and use the Service for your personal, non-commercial use for lawful purposes.

Termination of your right to use the Platform and app

You may terminate your account at any time by contacting customer service at support@physitrack.com.  After termination of our contract with your Practitioner, for whatever reason, you shall not be able to access the Platform and/or the app and any data will be deleted by Physitrack after 30 days in accordance with the Physitrack Privacy Policy at  https://www.physitrack.com/data-retention-policy (including, but not limited to, Communications Data) you have submitted through the Service. We may also suspend or terminate your access to the Platform and/or the app if you breach any of these terms. To the fullest extent permitted under applicable law, we will have no liability whatsoever on account of any change to the Service or any suspension or termination of your access to or use of the Service.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

You acknowledge and agree that Physitrack is not a provider of medical or healthcare services and its responsibility to you is limited solely to permitting you to have access to the Platform and/or the app for the purposes of communicating with your Practitioner. You acknowledge that you are a patient of your Practitioner and are not a customer of Physitrack, and your Practitioner is the customer of Physitrack. Physitrack is not responsible or liable to you in any way for the services, advice or treatment provided by your Practitioner using the Platform and/or the app, or for the Content made available via the Platform and/or the app. Physitrack is not responsible or liable to you in any way for the Services, advice or treatment provided by your Practitioner using the Platform and/or the app, or for the Content made available via the Platform and/or app.  Physitrack is not responsible for training you to use the Service and you should refer any queries regarding using the Service to your Practitioner.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen, for example, if you discussed it with us.  Without derogating from the foregoing, Physitrack’s entire aggregate liability under these Terms shall not exceed in the aggregate sum of the fees actually paid for the relevant License (if any) in the 12 months preceding the claim, with the exception of death or personal injury caused by the sole negligence of Physitrack as proven by a court of competent jurisdiction.

To the maximum extent permitted by applicable law, in no event will Physitrack or its suppliers, resellers or its distributors be liable for any indirect, special, incidental or consequential damage resulting from the use of, or inability to use the product, including without limitation, damages for loss of goodwill, work stoppage, computer malfunction, or any and all other commercial damages or losses, even it advised of the possibility thereof and regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.

Information on the Platform and/or the app

We do not warrant or represent the accuracy, completeness or suitability for your intended use of any information (including, without limitation, any Content) on the Platform and/or the app.  

All exercises available on the Platform and/or the app are demonstrations only. You acknowledge that your Practitioner is responsible for ensuring that any exercises and exercise programs created for you are appropriate for you.  

Physitrack does not endorse or recommend any information on the Platform and/or the app or made available through the Platform and/or the app. All information contained on the Platform and/or the app is available to you for domestic and private use only and may not be sole, redistributed or used for any commercial purpose.

If you feel discomfort or pain, you should immediately stop the activity causing it and contact your healthcare provider or an ambulance in the case of a medical emergency.  By using the Platform and/or app, you represent that you have fully informed your Practitioner of your medical history and existing condition and have received their consent to participate (and continue to participate) in the programs and exercises available to you on the Platform and/or the app.

The Platform and/or the app may from time to time contain links to third-party websites for your convenience.  Linked websites and any other product and/or material linked through such content is not under Physitrack’s control and Physitrack is not responsible for their content or for any liability arising out of such content.  Physitrack does not endorse any information on linked sites or any associated organisation, product or services.  Physitrack shall not be liable for and shall be held harmless from any liability arising directly or indirectly, from a services not purchased from Physitrack.

At your Practitioner’s request and with your consent, we will transfer your records to your new Practitioner using the Platform and/or the app. Once a transfer occurs no further access to your data will be available to the transferring Practitioner. It is the responsibility of the transferring Practitioner to ensure that it maintains its records relating to you in accordance with all applicable law.  

No Medical Advice

The Service does not provide medical advice and it is not intended for use in the diagnosis of disease or other medical conditions, or in the cure, mitigation, treatment, or presentation of any disease or medical condition.  The Service and any of its features must never be configured or relied upon in any way that would suggest that it is being used as a medical device, that is to detect disease or to offer diagnosis or prognosis, nor to provide medical advice based on user-entered data.  You acknowledge that your healthcare provider is responsible for providing any medical advice and for configuring any exercises and exercise programs to ensure they are appropriate for you and that this is not the responsibility of Physitrack.  Physitrack disclaims any and all liability that arises from configuration or reliance on the Service or any part or feature of it as being a medical device or medical advice.  The Service is intended only for displaying exercises and exercise plan at the direction of your healthcare provider, to track your exercise progress for use by you and your healthcare provider and to facilitate communication between you and your healthcare provider.  The Service does not provide interpretations or any clinical suggestions.  The Service may contain general information or content (including videos) related to exercises, treatment and other healthcare topics.  Any such information is provided for informational purposes only and is not and should not be interpreted as medical advice or as a substitute for consultation with a physician or other qualified healthcare professional.  You shall be solely responsible for the accuracy and completeness of any and all information that is provided to Physitrack, including during any auto-intake process.  Always consult with a doctor or other healthcare professional for medical advice or information about diagnosis and treatment.  

Disclaimer and Warranties

THE SERVICE AND ALL MATERIALS, PRODUCTS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.  PHYSITRACK ENTITIES DISCLAIM AND YOU HEREBY EXPRESSLY WAIVE ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, RELATING TO THE SERVICE AND ALL MATERIALS, PRODUCTS AND CONTENT AVAILABLE THROUGH THE SERVICE INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMEN; (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE; AND (C) ANY WARRANTY AS TO WHETHER THE COMMUNICATIONS DATA OR OTHER INFORMATION AVAILABLE THROUGH OR TRANSMITTED BY THE SERVICE IS TRUE, COMPLETE OR ACCURATE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINRF BY YOU FROM PHYSITRACK OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE PHYSITRACK ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS.  YOU ASSUME ALL RISK FOR ANY HARM, INJURT OR DAMAGE THAT MAY RESULT TO YOU FROM YOUR USE OF OR ACCESS TO THE SERVICE (AND ANY FEATURE OF IT), YOUR DEALING WITH ANY OTHER SERVICE USER AND ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE.  YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICE, ACCESS AND DOWNLOAD, OR OTHERWISE OBTAIN MATERIALS OR CONTENT THROUGH THE SERVICE AND ANY ASSOCIATED SITES OR SERICES AT YOUR OWN DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE), OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OR USE OF THAT MATERIAL OR CONTENT.

You acknowledge that the Platform and app are designed to be compatible only with that software and those systems specified by Physitrack as compatible and Physitrack does not guarantee that the Platform and/or the app will be compatible with any other software or systems. Physitrack does not guarantee that the provision of the Platform and app will be uninterrupted or error-free and Physitrack does not accept responsibility for any part of the service provision infrastructure (including without limitation the internet) which is outside its reasonable control.  Physitrack will apply its best effort to secure the confidentiality, integrity and availability of its platform, in line with ISO 27001 certification, but as with all complex software, it does not guarantee that the Platform or app will be entirely secure at all times.

Physitrack shall take steps to prevent accidental or unlawful destruction, loss, alteration unauthorised disclosure of, or access to personal data transmitted, stored, or otherwise processed.  However, it shall not be responsible for (and expressly disclaims all liability to you in respect of): (a) the operation of your infrastructure; (b) loss, damage, inaccuracy and/or incompleteness of any content; (c) transmission errors, malfunctions or non-availability of any computer, data or telecom facilities, including the internet; (d) any unauthorised use or attempted use of the Platform and/or the app; (e) making backup copies of any content; or (f) the manner in which the results of the Platform and/or app are used.

Force Majeure

To the fullest extent permitted under applicable law, Physitrack will be excused from performance under these Terms for any period that it is prevented from or delayed in performing any obligations pursuant to these Terms, in whole or in part, as a result of a Force Majeure Event. For purposes of this section, “Force Majeure Event” means an event or series of events caused by or resulting including but not limited to any of the following: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders or rebellion; (c) quarantines or embargoes, (d) labor strikes; (e) telecommunications, network, computer, server or Internet disruption or downtime; (f) unauthorized access to Physitrack’s information technology systems by third parties; or (g) other causes beyond the reasonable control of Physitrack.

Changes to these Terms

Physitrack reserves the right to amend or supplement these Terms at any time by posting an updated set of terms and conditions to its website. The amended or supplemented terms will be brought to your attention in PhysiApp and by notice on our website, including the date on which such updated terms and conditions are due to come into effect. If you continue to use the Platform or app after that date, you irrevocably accept the amended or supplemented version of these terms. If you do not agree to the amended or supplemented terms, you may stop using the Platform and the app.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Subcontractors

You hereby consent to Physitrack’s engagement of third parties (including Physitrack’s affiliates) to perform, provide, or support the performance or provision of all or any portion of the Service or the Physitrack website.

If a court finds part of these Terms illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing these Terms, we can still enforce them later

Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to these Terms and where you may bring legal proceedings

These terms are governed by English law and subject to the jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these terms in either the Northern Irish or the English courts.