Integrating Your Home Exercise Platform with Epic: Why Physitrack Is the Right Choice
Epic powers 38% of U.S. health system EHRs, making HEP platform integration a mandatory procurement requirement for enterprise buyers. Health systems can no longer afford siloed workflows where clinicians jump between Epic and separate exercise platforms.
Two platforms dominate the enterprise HEP + Epic space: Physitrack and MedBridge. Both offer Epic integration, but the depth of that connection varies dramatically. MedBridge's recently launched Epic Direct Integration writes HEP data back to Epic as text notes only, while Physitrack syncs structured data directly into Epic patient records.
The right choice depends on four critical factors: integration depth, RTM capability within Epic workflows, exercise library breadth, and enterprise support models. Most health systems underestimate how these differences compound over thousands of patient encounters.
Disclosure: This comparison is published by Physitrack. All technical claims about MedBridge are sourced from their public documentation and marketing materials.Ț
Quick Overview
Snapshot: Physitrack vs MedBridge
Physitrack serves 110,000+ practitioners across enterprise health systems with an 18,000+ exercise library and FDA-registered RTM capability. MedBridge launched its Epic Direct Integration in February 2024, built on SMART on FHIR technology with HITRUST and HIPAA certification. Both platforms offer single sign-on from Epic patient charts, automatic patient record creation, and HEP program writeback to Epic documentation.
The fundamental difference lies in integration depth and enterprise support models. Physitrack syncs structured data directly into Epic patient records, while MedBridge writes back only text program notes. Physitrack provides dedicated customer success managers and 24/7 WhatsApp support for enterprise accounts, while MedBridge assigns integration specialists during implementation only.
Quick Comparison Table
What to Look for in an Epic-Integrated HEP Platform
Integration depth separates real Epic workflow optimization from surface-level connections. Look for platforms that sync structured data into Epic patient records — not just text note writebacks that create documentation silos. Your clinicians need HEP programs, patient adherence metrics, and outcomes data flowing directly into Epic's native interface.
RTM data must integrate into your Epic workflow if you're billing for remote monitoring services. Platforms that keep RTM data trapped in their own dashboards force clinicians into dual-screen workflows and create compliance gaps. The strongest platforms pipe RTM adherence, patient-reported outcomes, and billing documentation directly into Epic.
Exercise library breadth determines whether your platform scales across enterprise specialties. Health systems need platforms with 15,000+ exercises covering MSK, respiratory, neurological, and post-surgical protocols. Platforms with undisclosed library sizes typically serve single-specialty practices, not enterprise buyers.
Enterprise support models reveal platform priorities after go-live. Implementation-only support leaves you managing a complex Epic integration without ongoing technical partnership. Look for dedicated customer success managers, 24/7 support channels, and named contacts — not ticketing systems.
FDA registration for RTM platforms is non-negotiable if you're billing Medicare or commercial payers for remote monitoring codes. Platforms without FDA registration create compliance risk and potential billing audit exposure. Verify FDA registration status before any procurement decision.
Feature-by-Feature Analysis
Physitrack and MedBridge handle Epic integration differently. Physitrack syncs structured data directly into Epic patient records — HEP programs, outcomes, and RTM metrics appear as discrete fields. MedBridge writes back only text program notes, limiting Epic's ability to track outcomes or generate population-level reports.
Exercise library size matters for enterprise health systems serving diverse patient populations. Physitrack offers 18,000+ video exercises across MSK, respiratory, neurological, and chronic conditions. MedBridge doesn't publish their exercise count in integration documentation, making direct comparison difficult for procurement teams.
RTM compliance requires FDA registration — Physitrack holds this designation while MedBridge's status isn't confirmed in their Epic integration materials.
Epic Integration Depth
Physitrack
Physitrack connects to Epic through FHIR/API-based integration that syncs structured data directly into patient records. HEP programs, patient outcomes, and RTM monitoring data flow seamlessly into Epic — not as generic text notes but as discrete, searchable clinical data. Clinicians launch Physitrack via SSO from within the Epic patient chart with no separate login required.
The platform serves 110,000+ practitioners worldwide who rely on this deep Epic integration for their daily workflows. Population-level analytics and adherence trends become available within Epic's reporting suite, giving health systems visibility into HEP effectiveness across their entire patient population.
MedBridge
MedBridge launched its Epic Direct Integration in February 2024 using SMART on FHIR technology with HITRUST and HIPAA certification. The platform provides SSO access from Epic charts and automatically creates MedBridge patient records when none exist. Clinicians with the integration assign 60% more home exercise programs compared to those without Epic access.
However, MedBridge writes HEP data back to Epic only as text program notes — not structured clinical data. RTM monitoring results, patient outcomes, and population analytics remain siloed within MedBridge rather than flowing into Epic's native reporting and clinical decision support tools.
Key Differentiators
The integration depth determines whether Epic becomes your single source of clinical truth or whether you maintain separate systems for HEP and RTM data analysis.
Exercise Library and Clinical Coverage
Physitrack
Physitrack maintains the largest exercise library in the market with 18,000+ video exercises. The platform covers MSK, respiratory, neurological, post-surgical, and chronic conditions — supporting diverse specialties across enterprise health systems. This breadth matters when your Epic integration serves orthopedic surgery, cardiac rehabilitation, and neurological recovery units under one roof.
MedBridge
MedBridge's exercise library size isn't publicly disclosed in their Epic integration documentation. The platform covers PT, OT, SLP, athletic training, and nursing disciplines through separate Pathways Library and HEP Library products. MedBridge positions itself as multi-discipline rather than multi-specialty, requiring clinicians to navigate between different product modules.
Key Differentiators
Library size directly impacts your Epic workflow efficiency. When a cardiologist needs respiratory exercises for post-surgical patients, Physitrack's unified 18,000+ exercise database delivers options within the same Epic-integrated interface. MedBridge's undisclosed library size and separate product modules create workflow friction that enterprise health systems can't afford.
RTM Support Within Epic Workflow
Physitrack
Physitrack holds FDA registration as a medical device — a requirement for RTM billing compliance that many HEP platforms lack. RTM data collection happens through PhysiApp, the same patient-facing app used for home exercise programs, eliminating the need for separate RTM software or patient downloads.
RTM adherence metrics and patient outcomes sync directly into the Epic patient record as structured data. Clinicians access both HEP progress and RTM billing documentation within their existing Epic workflow without switching platforms or logging into separate systems.
MedBridge
MedBridge offers RTM capabilities through their MedBridge Care product suite, positioning it as an add-on to their core HEP platform. Motion Capture technology and Patient-Reported Outcomes are available as separate products within their ecosystem.
However, MedBridge's Epic integration documentation shows no evidence of RTM data flowing into Epic patient records. Their integration writes HEP programs back to Epic as text notes only, leaving RTM data siloed within the MedBridge platform.
Key Differentiators
The FDA registration gap represents a significant compliance risk for health systems billing RTM services. Physitrack's unified PhysiApp approach means patients use one app for exercises and RTM data collection, while MedBridge requires separate product implementations for comprehensive RTM support.
Enterprise Implementation and Support
Physitrack
Physitrack assigns a dedicated Customer Success Manager to every enterprise account. Organizations with 20+ licenses get access to a 24/7 WhatsApp support group staffed by 10–15 Physitrack team members. This named support continues throughout the entire relationship, not just during initial implementation.
MedBridge
MedBridge follows a 9-step implementation process spanning Pre-Kickoff through Wrap-Up over 8–12 weeks. Clients provide approximately 10–15 hours of technical resources during setup. An Integration Specialist and Integration Engineer guide the process, but no ongoing named support is documented post go-live.
Key Differentiators
Enterprise health systems implementing Epic integrations face ongoing workflow changes, staff turnover, and technical questions that extend far beyond initial setup. Physitrack's permanent CSM relationship addresses these realities. MedBridge's implementation-only support model leaves organizations without a named contact once the integration launches.
Pricing and Total Cost of Ownership
Neither Physitrack nor MedBridge publishes enterprise per-seat pricing publicly. Both require sales conversations to scope custom pricing based on organization size and feature requirements.
MedBridge offers self-service checkout for smaller plans through their Plans & Pricing page, while Physitrack routes all enterprise inquiries through dedicated sales teams. This reflects different go-to-market strategies: MedBridge targets smaller practices with standardized packages, while Physitrack focuses on large health systems with custom implementations.
Pricing Comparison
The total cost calculation extends beyond licensing fees. Physitrack includes dedicated Customer Success Managers and 24/7 WhatsApp support for 20+ license clients, while MedBridge provides Integration Specialists during implementation only. Organizations should factor ongoing support costs, implementation timelines (MedBridge documents 8-12 weeks), and potential revenue impact from RTM billing compliance when evaluating total ownership costs.
Who Each Platform Serves Best
Physitrack Excels For
Enterprise health systems needing HEP + RTM + Epic in one workflow choose Physitrack for its structured data integration and comprehensive clinical coverage. Organizations with 20+ licenses get dedicated Customer Success Managers and 24/7 WhatsApp support — not just implementation hand-holding. Multi-specialty systems require the broadest possible exercise library, where Physitrack's 18,000+ exercises cover MSK, respiratory, neurological, and post-surgical care in a single platform.
MedBridge Wins For
Organizations already using MedBridge Educate for continuing education benefit from consolidating vendors under one contract. Systems prioritizing clinician education and compliance training alongside HEP delivery find value in MedBridge's broader learning management platform. Smaller organizations comfortable with self-service onboarding can leverage MedBridge's 9-step implementation process without requiring extensive ongoing support infrastructure.
The choice hinges on integration depth versus vendor consolidation. Physitrack delivers structured Epic data sync and FDA-registered RTM in a single workflow. MedBridge offers continuing education bundling with text-note Epic writeback.
Ofte stillede spørgsmål
Does Physitrack write structured data back to Epic, or just a text note? Physitrack syncs structured data directly into Epic patient records — HEP programs, outcomes, and RTM measurements all flow as discrete data points. MedBridge writes back only a text program note, which means no searchable data or population-level analytics within Epic.
Is Physitrack FDA-registered for RTM billing? Yes, Physitrack is an FDA-registered medical device, which is required for RTM billing compliance. MedBridge offers RTM as part of their Care product suite, but FDA registration status isn't confirmed in their Epic integration documentation.
How does Physitrack's implementation timeline compare to MedBridge's 8–12 weeks? Contact Physitrack sales for specific timelines. MedBridge documents their 9-step process taking 8–12 weeks with 10–15 hours of client technical resources required.
What ongoing support does Physitrack provide after go-live? Enterprise accounts get a dedicated Customer Success Manager plus 24/7 WhatsApp support (10–15 Physitrack staff) for clients with 20+ licenses. MedBridge assigns an Integration Specialist during implementation only — ongoing support isn't documented.
Can Physitrack handle RTM and HEP in a single patient-facing app? Yes, patients use PhysiApp for both home exercises and RTM data collection. MedBridge operates RTM as a separate product from their HEP platform.
Does MedBridge sync RTM data into Epic? This isn't documented in MedBridge's Epic integration materials. Their focus is on HEP writeback as text notes, with no mention of RTM data flowing into Epic charts.
Final Verdict
Key Takeaways
Physitrack delivers structured data integration where MedBridge offers text notes. The FDA registration and documented RTM data flow give Physitrack a clear compliance advantage. MedBridge's implementation-only support model leaves enterprise buyers without ongoing partnership.
When Physitrack Is the Clear Choice
Health systems running Epic that need HEP + RTM in a single workflow get everything through Physitrack's platform. Organizations where RTM billing compliance through FDA registration is non-negotiable cannot risk MedBridge's undocumented status. Enterprise buyers who need always-on support, not just implementation hand-holding, require Physitrack's dedicated CSM model and 24/7 WhatsApp channel.
Request a Demo
Physitrack combines HEP delivery, RTM data collection, and Epic integration in one platform. The demo shows structured Epic writeback, PhysiApp patient workflow, and RTM documentation flowing directly into your EHR. Talk to the Physitrack team to see how 110,000+ practitioners manage patient care without jumping between systems.
