Question 1

What is Physitrack EMR?

Accepted Answer

An electronic medical record built for physical therapy and other manual therapy practices. The agentic functions can have you optionally work through a conversation instead of a forms screen.
The visit is captured with AI speech to notes, the note drafts itself from what was actually said, home exercises are suggested based on the conversation, and one, fast approval sends the program to your patient's phone in PhysiApp.

Question 2

Who is it for?

Accepted Answer

US solo clinicians and small to medium sized practices.

Question 3

When can I get it?

Accepted Answer

Early access opens September 28, 2026. We will release places in batches from the waitlist so onboarding and support keep pace with demand.

Question 4

How long does it take to get up and running?

Accepted Answer

We're confident in how easy to use the Physitrack EMR is. We anticipate this should take 1-2 days of set up, but this will depend on the size of your clinic.

Question 5

How do I sign up?

Accepted Answer

Join the waitlist here! We release places in batches so onboarding and support keep pace with demand, and we will come back to you with a date rather than leave you waiting.

Question 6

What does Physitrack EMR cost?

Accepted Answer

Nothing during early access.
Charging starts on January 1, 2027:
A founder rate of $41.99 per user per month for anyone signing up before January 1, 2027
$59.99 per user per month for anyone signing up after that date
Both prices include Physitrack Home Exercise Prescription (HEP) and Remote Therapeutic Monitoring (RTM). RTM carries an additional $8 per active plan of care charge.
Our AI scribe is an optional extra at $19 per clinician per month, or $15 at the founder rate. 100 notes are included, then $5 per extra 25-note pack.

Question 7

How long does the founder rate last?

Accepted Answer

12 months from the point charging commences.

Question 8

Am I tied into a contract?

Accepted Answer

No.
Early access is free and there is nothing to sign.
When charging starts you pay monthly and can cancel at any time.

Question 9

Do I need a separate Physitrack HEP subscription?

Accepted Answer

No.
Home exercise programs and remote therapeutic monitoring are included in the Physitrack EMR price.

Question 10

What can it do today?

Accepted Answer

A conversation-led workspace, with speech instead of typing on every screen
An AI scribe that drafts your note section by section during the visit, in your words and your patient's
The full patient chart on one page, including allergies, medications, conditions, precautions and red flags
Online booking and digital intake your patient completes without creating a login
Exercise prescription from your own Physitrack library, delivered to PhysiApp
Front desk calendar, team directory, and a waitlist for freed-up slots
Role-based permissions, a full audit trail, and signed notes that cannot be rewritten

Question 11

What is coming next?

Accepted Answer

Payments and claims and dictation in languages other than English.
Physitrack will be working with early users to continuously iterate the product.

Question 12

Will Physitrack EMR support Revenue Cycle Management?

Accepted Answer

Yes.
Our ambition is for Physitrack EMR to be the fastest, lowest admin and most compliant Revenue Cycle Management tool in the US market.
Alongside our agentic coding features, payments and billing will soon be available through an integration with Claim.MD.

Question 13

Does the AI make clinical decisions?

Accepted Answer

No, and Physitrack EMR is built so that it cannot.
The agent runs the workflow and never decides anything clinical. Nothing is sent, assigned or signed in your name until you approve exactly what you were shown. There is no setting that makes any of it automatic.

Question 14

Will my note say things I did not say?

Accepted Answer

No.
The note is drafted from the visit itself, in your words and your patient's. Nothing is invented to fill a gap, and where something was not recorded the product says so instead of guessing.
You review and edit before you sign. Once signed, a note can be added to but never rewritten.

Question 15

What happens if the agent is unavailable?

Accepted Answer

Your records, your schedule and note signing keep working, and the product tells you plainly rather than failing quietly.

Question 16

When will Physitrack EMR be available in other countries?

Accepted Answer

We're proud to launch the Physitrack EMR in the United States first. Professional registration and dictation are built for the US today, so that is where the product works properly.
Physitrack is proud to be a global company and other markets will likely follow. We will announce each one when it is genuinely ready rather than promise dates we cannot hold.

Question 17

How is my patients' data kept secure?

Accepted Answer

Each practice's data is held separately from every other practice.
The country that holds your data is fixed when your practice is set up and cannot be changed later by a setting.
Every action is written to an audit trail. Once you sign a note it cannot be rewritten, only added to, and that is enforced both in the application and in the database itself.

Question 18

Can I use the EMR with real patient records during early access?

Accepted Answer

Our security audit is under way, and until it completes we are not yet able to sign a Business Associate Agreement, so Physitrack EMR is not yet covered for PHI under HIPAA.

Question 19

Is Physitrack EMR HIPAA compliant?

Accepted Answer

We built the Physitrack EMR to meet HIPAA requirements: encryption in transit and at rest, role based access controls, audit logging etc.
The honest technical answer is that no product can be "HIPAA certified", because HIPAA places obligations on your practice and on the vendors handling your data rather than on software itself. What that means in practice is that we do our part, including signing a BAA with you, and you keep control of how the records are used in your practice. Our security audit will complete shortly and the BAA will be available from then

Question 20

Do you use my data to train AI models?

Accepted Answer

No. Your patient data is yours. We do not use it to train AI models, ours or anyone else's, and our AI vendors are contractually barred from doing so either.
Where you use an AI feature such as the scribe, the data is processed only to produce your output and is not retained for training.

Question 21

Do you move my records across for me?

Accepted Answer

We are shortly launching a migration tool, with importers for the most popular EMR systems. Early access practices are supported through the move by our team rather than left to rekey records themselves.

Question 22

Will my clinic have downtime while we switch?

Accepted Answer

No.
During early access Physitrack EMR runs alongside whatever you use today, so there is nothing to switch off and no gap in your day.

Question 23

Can I keep using Physitrack with a different EMR?

Accepted Answer

Yes.
Physitrack's home exercise programs continue to integrate with the EMR you already run. Physitrack EMR is for practices that want one system instead of two.

Question 24

Does it work for cash-based practices?

Accepted Answer

Yes.

Question 25

Who is behind Physitrack EMR?

Accepted Answer

Physitrack Group Plc, a publicly listed AI health and wellbeing company. Physitrack has been building clinical software for over 14 years and our exercise prescription platform is used by 110,000 clinicians worldwide.

Question 26

How is it different from WebPT or Prompt?

Accepted Answer

WebPT and Prompt use AI to help you write notes. Physitrack EMR uses agentic AI to do the work around the visit. The AI scribe turns your patient conversation into a complete SOAP note, recommends a home exercise program from 18,000+ exercise videos, and sends it straight to your patient's phone through PhysiApp once you approve it. The scribe runs on your smartphone, so it works on the gym floor, on a home visit or anywhere you treat, not just at a desk. An AI agent handles scheduling, intake and follow-ups on command, so you're not clicking through menus. And it's built for solo and small practices, with published pricing instead of a sales call.

Question 27

I'm already a Physitrack customer. What happens to my price when EMR launches?

Accepted Answer

Nothing changes unless you choose to add the EMR. If you stay on Physitrack HEP only, your current price continues as normal.If you add the EMR before 1 January 2027, you move onto the combined HEP + EMR bundle at the founder rate, 30% off the standard price, locked for your first 12 months. This replaces your HEP-only price, you don't pay for both.If you add the EMR from 1 January 2027 onwards, you move onto the bundle at standard list price. The founder rate is only available to those who join before then.

Question 28

Do I keep any existing discount I already have?

Accepted Answer

Yes. Your bundle price reflects whatever discount tier you're already on, you don't lose it by adding the EMR.

Physitrack EMR/PMS för fysioterapikliniker

Jämförelse av elektroniska patientjournaler för fysioterapi

Vadgör Physitrack :s EMR/PMS?

Det handlingsinriktade arbetsutrymmet

Dokumentation och kodning

Patientjournalen

Träningsprogram & PhysiApp

Reception och mottagning

Utvecklad för små fysioterapikliniker

Du behandlar

Du sköter receptionen

Det är du som driver företaget

Det är du som håller dem igång

Byt till ett nytt EMR-/PMS - -system utan driftstopp

Använder du redan Physitrack? Lägg till din elektroniska patientjournal (EMR).

Lägg till EMR till ditt konto

Ditt bibliotek finns redan där

Patienterna märker ingen skillnad

Byt utan att ha en dålig månad

Sätt in behandling för nya patienter med Physitrack

Avsluta den pågående vården där den inleddes

Stäng av när du är redo

Våra kunder uppnår bättre resultat med Physitrack :s EMR/PMS

Grundande medlemmar –30 % rabatt

Vanliga frågor

Vad är Physitrack EMR/PMS?

Vem är den avsedd för?

När kan jag få den?

Hur lång tid tar det att komma igång?

Hur registrerar jag mig?

Vad kostar Physitrack :s EMR/PMS?

Ingår skatt i priserna?

Ska moms betalas på priser i Storbritannien?

Tar ni ut moms i USA?

Tar ni ut GST i Australien?

Hur länge gäller grundarpriset?

Är jag bunden av något avtal?

Behöver jag ett separat HEP-abonnemang på Physitrack ?

Finns RTM tillgängligt utanför USA?

Vad kan den göra idag?

Vad händer härnäst?

Hur stöder Physitrack försäkringsanspråk, fakturering och patientbetalningar?

Fattar AI:n kliniska beslut?

Kommer det att stå saker i mitt meddelande som jag inte har sagt?

Vad händer om mäklaren inte är tillgänglig?

Var kan man se ” Physitrack ”?

Hur skyddas mina patienters uppgifter?

Kan jag använda EMR/PMS med riktiga patientjournaler under den tidiga tillgångsfasen?

Uppfyller Physitrack :s EMR/PMS kraven i HIPAA?

Använder ni mina uppgifter för att träna AI-modeller?

Kan ni flytta över mina skivor åt mig?

Kommer min klinik att ha driftstopp under övergången?

Kan jag fortsätta använda Physitrack tillsammans med ett annat EMR-/PMS-system?

Fungerar det för kontantbaserade verksamheter?

Vem står bakom Physitrack :s EMR/PMS?

På vilket sätt skiljer det sig från WebPT eller Prompt?

Jag är redan kund hos Physitrack . Vad händer med mitt pris när EMR/PMS lanseras?

Behåller jag de rabatter jag redan har?

Hur skyddas mina patienters uppgifter?

Uppfyller Physitrack :s EMR/PMS kraven i HIPAA?

Kan jag använda EMR/PMS med riktiga patientjournaler under den tidiga tillgångsfasen?

Byt till ett nytt EMR-/PMS -
-system utan driftstopp