Physitrack for the NHS

Digital rehabilitation built for NHS services

Personalised exercise, patient education and connected support, so NHS clinicians stay in control and patients stay engaged, before, between and beyond appointments.

  • 138 unique Trusts, with customer Trust presence across all 36 ICB areas
  • 64 NHS Trusts using Physitrack
  • 107 NHS Trusts using Physiotools*

*a Physitrack company

Speak to our NHS team
See the Five Assurances
Download the NHS Buyer's Pack (PDF)
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Clinician and patient workflow demonstration

This page gives NHS clinical, digital, governance, procurement and legal teams the key facts needed to evaluate Physitrack. Deeper supporting documents remain available through our public assurance pages and, where appropriate, directly from our NHS team.

Value across NHS personas

Supporting rehabilitation at every level

Patients

Stay engaged between appointments, with choice in how they take part.

Clinicians

Stay in control of every clinical decision, with less admin.

NHS services

Deliver more consistent, connected care across teams and pathways.

Trusts & ICSs

Scale governed digital rehabilitation with confidence.

The confidence NHS teams need

Five Assurances at a glance

NHS decisions are multidisciplinary. Each assurance below links to the detail a clinical, digital, governance, procurement or legal reviewer is likely to need.

Can we trust this to support safe, effective, patient-centred rehabilitation?

Jump to the full detail in the Clinical Assurance section below.

Can this be implemented safely and efficiently in our digital environment?

Jump to the full detail in the Technical Assurance section below.

Does this meet NHS expectations for information governance, cybersecurity and clinical safety?

Jump to the full detail in the Information Governance & Security Assurance section below.

Can we procure this confidently and demonstrate value for money?

Jump to the full detail in the Commercial Assurance section below.

Are the legal and contractual arrangements appropriate for an NHS organisation?

Jump to the full detail in the Legal & Contractual Assurance section below.

Aligned with the NHS Long Term Plan

Built around where NHS rehabilitation is already heading

Three shifts run through NHS strategy for rehabilitation services. Physitrack is designed around each one.

01

Hospital → Community

Personalised rehabilitation beyond appointments through PhysiApp, web browser and printed programmes where clinically appropriate, supporting home-based, community and hybrid models of care.

02

Analogue → Digital

Digitises exercise prescription, education and progress monitoring, complementing existing clinical workflows. Digital technology should strengthen clinical care, not replace it.

03

Sickness → Prevention

Supports Waiting Well pathways, earlier intervention, patient education and supported self-management, helping people remain active, independent and engaged.

Established across NHS rehabilitation

Supporting 138 unique NHS Trusts, with customer Trust presence across all 36 ICB areas

Physitrack is the parent company of Physiotools. Physiotools is used by 107 NHS Trusts in England and Physitrack by 64. Deduplicated across both platforms, the Physitrack group supports 138 unique NHS Trusts, with customer Trust presence across all 36 Integrated Care Board areas, demonstrating an established NHS footprint and familiarity with NHS assurance requirements.

138

Unique NHS Trusts across the group

64

NHS Trusts using Physitrack

107

NHS Trusts using Physiotools, a Physitrack company

~66%

Approximate NHS Trust reach

36 / 36

ICB areas with a customer Trust

Approximately two-thirds of NHS Trusts in England, calculated against an estimated total of 210 NHS Trusts. Published NHS Trust counts currently range 207–213 as mergers continue; this figure will be recalculated against the latest confirmed count before publication.

NHS customer data correct as of 27 August 2026. This section should be reviewed at least annually and when material NHS organisational changes occur.

Want to know whether Physitrack is already being used within your ICB or neighbouring NHS services? Speak to our NHS team →

Already using Physiotools? Talk to us about your current setup and opportunities to extend digital rehabilitation with Physitrack →

Logo strip

NHS Trust and independent-provider logos (Guy's & St Thomas', St George's, GOSH, Sussex Community, Mersey Care +more), subject to brand permission before publication.

Evidence

What NHS evaluations have found

2023 NHS pilot

A three-month comparative evaluation at a UK NHS Trust.

83%

wanted to continue using Physitrack

vs 20% with comparator

~10 min

faster programme creation

66%

reported improved patient adherence

vs 20% with comparator

No software glitches

reported during the pilot

Independent app-comparison and older-adult usability studies are summarised in the Clinical Assurance section below.

Further NHS Trust evaluations

Findings from two further, separately conducted NHS Trust evaluations.

87%

of patients found the app engaging

NHS Trust evaluation, 54 patients surveyed

78%

were satisfied with delivery

NHS Trust evaluation, 54 patients surveyed

80%

felt exercises were tailored to their needs

NHS Trust evaluation, 54 patients surveyed

113

NHS clinicians surveyed reported improved between-appointment support and perceived efficiency gains

Figures drawn from separate NHS Trust evaluations.

Where it fits in the pathway

One programme that travels with the patient across the pathway

01

Triage stays with you

Referral and clinical triage stay with your existing NHS process.

02

Momentum from Waiting Well onward

Physitrack helps clinicians keep rehabilitation moving through treatment, between appointments, self-management and discharge, with continuity preserved even when care is handed between members of the multidisciplinary team.

03

Continuity across settings

As patients move between inpatient, outpatient, community and primary-care services, teams can maintain the patient's programme as care moves between clinicians and settings, wherever local governance, configuration and workflows allow.

This describes continuity of the patient's rehabilitation experience, not system-level interoperability between different NHS platforms, which is scoped and agreed separately during implementation.

  1. 01
    Referral (NHS)
  2. 02
    Waiting Well
  3. 03
    Treatment
  4. 04
    Between appointments
  5. 05
    Self-management
  6. 06
    Discharge

Pathway illustration to replace this step row: Referral (NHS) → Waiting Well → Treatment → Between appointments → Self-management → Discharge.

Continuity across NHS specialties and teams

MSK, community, neurological, respiratory, cardiac, persistent pain, older people's, women's and paediatric rehabilitation. The patient keeps one programme as it travels with them through the pathway, personalised throughout by the treating clinician.

  • Supports multidisciplinary working: physiotherapists, OTs, nurses and community teams can contribute to a patient's rehabilitation programme where local configuration, governance and service models permit
  • For paediatric, neurological and older people's rehabilitation, programmes and education can help parents, caregivers and family members reinforce activity between specialist reviews
  • Reduces the need to rebuild a programme from scratch at every transition between teams or settings
See how this is supported clinically
Video thumbnail

Example exercise or caregiver-supported case study.

For persistent pain and complex needs, education on pacing, flare-ups, sleep and confidence sits alongside the exercise programme. The clinician always decides what's appropriate. Physitrack never replaces clinical judgement.
Evaluating this for your organisation?

The Five Assurances for confident NHS adoption

Every NHS buying team needs confidence across five areas before procurement. Each one below is answered directly here, with a link to the most useful next step, not a generic “ask us.”

1

Clinical Assurance

“Can we trust this to support safe, effective, patient-centred rehabilitation?”

  • Physitrack is used by 64 NHS Trusts and Physiotools, a Physitrack company, by 107. Deduplicated, 138 unique NHS Trusts across all 36 Integrated Care Board areas
  • Covers MSK, community, neurological, respiratory, cardiac, persistent pain, older people's, women's health and paediatric rehabilitation
  • Includes structured patient education for persistent pain (pacing, flare-ups, sleep, stress and movement confidence) alongside exercise

Physitrack is built specifically for rehabilitation, not adapted from a general fitness app. It supports personalised, biopsychosocial and hybrid rehabilitation, and helps NHS clinicians extend care before, between and beyond appointments, while assessment, diagnosis, prescription and clinical decision-making remain with the treating clinician throughout.

PhysiApp has been evaluated in independent published research examining patient-facing physiotherapy applications. View independent evidence →

Specialty-by-specialty detail: see "Where it fits in the pathway" above.

Explore the evidence in the NHS Buyer's Pack
2

Technical Assurance

“Can this be implemented safely and efficiently in our digital environment?”

  • Web-based access: no specialist desktop software installation required for standard use
  • Standard deployment requires minimal local IT infrastructure
  • Live TPP SystmOne integration; other integrations described only when current and verified
  • Physitrack supports Single Sign-On (SSO) with Microsoft Entra ID (formerly Azure Active Directory) using OpenID Connect (OIDC). This enables NHS organisations to manage authentication and access through their existing Microsoft identity environment, including the application of their own access and multi-factor authentication (MFA) policies. SSO requirements and configuration are agreed during implementation scoping. Two-factor authentication (2FA) is also supported using standard authenticator apps (setup guide)
  • Implementation, training, technical support and ongoing Customer Success engagement included

Physitrack is web-based and does not require specialist desktop software installation for standard browser access. Clinicians work on desktop or PhysiAssistant on compatible iOS and Android devices; patients use PhysiApp on web, iOS or Android, with printed programmes available where clinically appropriate. Physitrack has a live TPP SystmOne integration, and single sign-on, firewall allow-listing and local configuration are agreed during implementation scoping.

Full system requirements, deployment and integration detail:

View system requirements
3

Information Governance & Security Assurance

“Does this meet NHS expectations for information governance, cybersecurity and clinical safety?”

  • DTAC evidence and DCB0129 clinical safety documentation available for NHS review
  • DSPT approved; ISO/IEC 27001 certified
  • NHS data hosted onshore, AWS London; DPIA support available for local assessments

Physitrack is approved through the NHS Data Security and Protection Toolkit (DSPT) and provides structured DTAC evidence covering clinical safety, data protection, technical security, interoperability, and usability and accessibility. Physitrack maintains clinical risk-management documentation in support of DCB0129, and holds ISO/IEC 27001 certification for information security. Relevant NHS patient data is hosted onshore in the AWS London region. Physitrack has a dedicated Data Protection Officer, Information Security Manager and Clinical Safety Officer.

Certificates, current DSPT status and full documentation:

Visit the Trust & Security Centre
4

Commercial Assurance

“Can we procure this confidently and demonstrate value for money?”

  • £13.99 + VAT per practitioner per month (30% NHS discount)
  • Purchase order or NHS London Procurement Partnership route
  • Scalable: start with one pathway or team, then grow across services

Physitrack offers preferential NHS pricing of £13.99 plus VAT per practitioner per month (a 30% discount) with tiered enterprise options for larger, service- or Trust-wide deployments. NHS organisations can complete NHS procurement by purchase order or through the NHS London Procurement Partnership, with annual and multi-year contracting options agreed according to scope.

Full pricing tiers, procurement routes and framework detail:

Speak to our NHS team

Build the case within your organisation

The NHS Buyer's Pack brings together the Buyer's Guide, evidence and case studies, information governance and clinical safety resources, implementation guidance and procurement information. It's built to travel: for a clinician to take to a service lead, for a service lead to take to an operations director, and for an evaluation team to use across Clinical, IT, IG, Procurement and Legal.

Download the NHS Buyer's Pack (PDF)
In their own words

NHS testimonials and case studies

Real accounts from NHS patients and practitioners, spanning a range of conditions, complexity and age groups.

[Patient quote to be selected from existing feedback, or newly collected from an NHS patient]

Patient name, [NHS Trust]

[Clinician quote to be selected from existing feedback, or newly collected from an NHS practitioner]

Clinician name, [NHS Trust]

[Patient quote to be selected from existing feedback, or newly collected from an NHS patient]

Patient name, [NHS Trust]

[Clinician quote to be selected from existing feedback, or newly collected from an NHS practitioner]

Clinician name, [NHS Trust]
NHS case study

Leicestershire Partnership NHS Trust: Virtual Falls Prevention

The Trust's Falls Prevention Service supports around 950 patients a year. Traditional face-to-face group delivery faced capacity, geographic and scheduling constraints, so the service piloted PhysiApp-delivered virtual falls prevention.

  • 93% programme completion rate across 30 enrolled participants
  • 84% exercise adherence and 82% nutrition-session adherence via PhysiApp
  • Significant improvements in chair-stand performance, with high patient satisfaction
  • Successfully engaged patients considered at risk of digital exclusion
“Attending in person would simply be too much”, on why remote, PhysiApp-based delivery worked where a face-to-face group could not.

NHS patient, 79, living with Parkinson's disease and registered blind, supported by his wife to take part remotely. With regular use, his outcome measures showed meaningful gains in strength, stamina and functional ability, and he regained the confidence to go on longer walks.

Source: Leicestershire Partnership NHS Trust (2022) Virtual Fall Prevention Programme: Implementation Case Study, NHS England / Physitrack case-study library.

NHS Trust case study imagery

Photography or a short video in the style of the Jonathan Clark Physiotherapy case study on physitrack.com/branded-app.

Got any questions?

Frequently Asked
Questions

PhysiApp is used by patients of all ages with a wide range of conditions and comorbidities to support their rehabilitation. Our platform data shows patients aged 60 and over engage particularly well: they complete more exercise actions per week on average than younger cohorts, and retain their engagement for longer.

No, to both. Physitrack complements face-to-face care and enables hybrid pathways where appropriate. The treating clinician always remains responsible for assessment, prescription and review. It can also help services use digital rehabilitation to support appropriate patients between contacts, so clinicians can focus direct input where it's most needed.

Not currently. Referral and clinical triage remain with the NHS service. Physitrack supports the pathway from Waiting Well onward. We are also developing digital onboarding capabilities designed to support earlier stages of the patient pathway. Speak to our NHS team to discuss this work and our developing capabilities.

Yes. You can create PDF printouts of exercise programmes, including storyboard mode with clear images of each exercise. Printouts can also include educational materials and patient-reported outcome measures, and come with a QR code so patients can easily access exercise videos.

Yes. Physitrack can be accessed by a patient's caregiver, for example when working with children or others who need support with their rehabilitation.

Yes. Physitrack has a live TPP SystmOne integration. Single sign-on and firewall requirements are agreed during implementation scoping. Speak to our NHS team about integration within your service.

Onshore in the AWS London region. Physitrack is ISO/IEC 27001 certified and DSPT approved, with DTAC and DCB0129 evidence available for NHS review.

£13.99 plus VAT per practitioner per month (a 30% NHS discount) with tiered enterprise pricing for larger deployments, purchased by purchase order or via NHS London Procurement Partnership.

Speak to our NHS team about your clinical challenge, pathway and governance requirements, or download the Buyer's Pack first to brief your evaluation team.

Let's talk

Help rehabilitation continue beyond the appointment

Built for rehabilitation. Aligned with NHS priorities. Backed by evidence and NHS assurance.

Prefer to read first?

Download the NHS Buyer's Pack (PDF)
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©2026 Physitrack - All Rights Reserved. Physitrack® is a registered Trademark of Physitrack PLC. Physitrack is a fitness and wellness tool and does not guarantee outcomes in a rehabilitation process.
For more information, contact your healthcare provider. Patent pending.