Physitrack and Clinic Mastery - Growing clinics through great client experiences

Read about how leading clinical business education providers Clinic Mastery partnered with Physitrack to further the knowledge of complete patient engagement and Telehealth among its clients.

In early 2017, Clinic Mastery, an education and advisory company to a community of over 700 practices in 6 countries, were looking for a way to help practice owners better engage their clients. Physitrack’s Asia Pacific Partner and program director Marijn Kortekaas and Clinic Mastery’s Ben Lynch quickly realised the synergies in enhancing digital patient engagement and remote consultation skills with Clinic Mastery’s clients and launched a collaboration soon after. 

"As any health professional knows, to succeed in business you need to lead amazing teams to deliver great patient outcomes, which requires systems and structure”, says Ben."But, there is only so much time in a day and it can be hard to sustain any momentum on business development, because a clinic owner is more than often busy dealing with low level admin tasks, patient follow up or micro managing a team.”

After many years of working with private practice owners, Clinic Mastery discovered some of the best ways to automate clinics, and they have the tried and tested methods that will help substantially. The way they do that is by delivering a ‘Business in a box’. The box is a Google site intranet and it houses all of the operating systems that a clinic needs to deliver the client experience. 

Using practice management systems like Cliniko, and Asana to automate clinics, and using Physitrack to engage patients face-to-face or remotely and help them achieve the best possible outcomes creates amazing efficiencies.Clinic Mastery also offers a ‘Virtual Classroom’ to educate business owners on how to refine each system to suit a clinical team, clients and finances, and from late 2017, Physitrack will be a permanent presence in that classroom. 

Ben finishes by saying: "We are extremely happy about working with Physitrack around a key component of everyday clinical work - patient engagement - and we see major benefits in terms of time savings, a reduction in cancellations and the introduction of new revenue streams for clinics as a result of it."

Read more about Clinic Mastery and go through their free, 3-part online training series with downloadable systems you can use right away at